Note: The job is a remote job and is open to candidates in USA. SCM Insurance Services is a provider of insurance solutions, and they are seeking a Claims Representative to investigate and settle personal property damage claims. The role emphasizes strong communication and customer service while adhering to state-specific guidelines.
Responsibilities
- Initiate the investigation of new claims
- Make coverage decisions based on the Named Peril Policies
- Evaluate settlements of personal property damage as appropriate
- Establish contact with the insured and storage facility within established protocol
- Recognize coverage issues and bring them to the attention of the supervisor
- Develop basic understanding of all entities under this program and their corresponding certificates and policies
- Recognize state specific laws and claims regulations throughout the United States to ensure proper compliance in claims investigation including sending and securing proper documentation
- Respond to time sensitive material including but not limited to department of insurance complaints
- Manage a diary system to systematically review and resolve claims within the specified state and client compliance guidelines
- Maintain state license by completing continuing education coursework and/or work towards a claims designation
- Other duties as assigned by the claims supervisor
- Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing
Skills
- High School Diploma or Equivalent required
- Proficient in Microsoft Office
- Able to be licensed in states, countries where necessary
- Bachelor's degree is preferred
- Experience with Lloyd's of London is considered an asset
- Experience with variety of insurance policies a plus
- AIC designation preferred
Company Overview
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