Note: The job is a remote job and is open to candidates in USA. CompQsoft Digital is a leading AI transformation partner that helps enterprises reinvent customer engagement and reshape business processes. The Change Management Consultant is responsible for planning, developing, and executing organizational change management activities to support the implementation of Microsoft Dynamics 365 Customer Engagement applications, ensuring successful adoption of new business processes and technology solutions.
Responsibilities
- Develop and maintain a comprehensive Organizational Change Management (OCM) strategy
- Perform organizational readiness assessments
- Conduct stakeholder impact analyses
- Identify change risks and develop mitigation plans
- Develop adoption and engagement strategies
- Create change management roadmaps aligned to project milestones
- Identify executive sponsors and key stakeholders
- Develop stakeholder engagement plans
- Facilitate leadership alignment workshops
- Support executive communications
- Build stakeholder buy-in and sponsorship throughout the program lifecycle
- Develop communication strategies and plans
- Create executive updates, newsletters, FAQs, presentations, and awareness campaigns
- Ensure consistent project messaging across impacted business units
- Support change champion networks
- Assess training requirements
- Develop role-based training plans
- Coordinate training development activities
- Facilitate instructor-led and virtual training sessions
- Develop end-user documentation, quick reference guides, and support materials
- Conduct readiness assessments
- Measure organizational preparedness
- Coordinate go-live readiness activities
- Support deployment planning and transition management
- Partner with business leaders to ensure operational readiness
- Monitor user adoption metrics
- Analyze system utilization trends
- Develop reinforcement plans
- Identify adoption barriers and corrective actions
- Support post-go-live stabilization activities
Skills
- Bachelor's degree in Business, Organizational Development, Communications, Human Resources, Information Systems, or related field
- 5+ years of Change Management experience supporting enterprise technology implementations
- 3+ years supporting CRM, Customer Experience, or Digital Transformation initiatives
- Experience supporting Microsoft Dynamics 365, Salesforce, ServiceNow, or comparable enterprise platforms
- Experience leading change initiatives involving multiple business units
- Strong executive communication and facilitation skills
- Experience working in Agile and hybrid project environments
- Change Management Certifications
- Prosci Change Management Certification
- Certified Change Management Professional (CCMP)
- Project Management Professional (PMP)
- SAFe Agilist Certification
- Insurance & Benefits Industry Certifications
- Certified Employee Benefit Specialist (CEBS)
- Group Benefits Associate (GBA)
- Associate in Insurance (AINS)
- Associate, Customer Service (ACS)
- Preferred Industry Experience
- Strong preference will be given to candidates with experience in: Insurance Carriers, Voluntary Benefits Providers, Healthcare Payers, Benefits Administration Organizations, Wellness & Employee Engagement Providers, Contact Center Transformation Programs
- Experience supporting: Claims Management, Benefits Enrollment, Policy Administration, Customer Service Operations, Member Engagement Programs, Regulatory and Compliance Initiatives
- Technical Skills
- Microsoft Dynamics 365 Customer Engagement
- Customer Insights Journeys
- Microsoft 365
- Microsoft Teams
- SharePoint Online
- Power Platform
- Azure DevOps
- Learning Management Systems (LMS)
- Survey and Adoption Analytics Tools
Company Overview
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