Note: The job is a remote job and is open to candidates in USA. GLDN.com is a company committed to diversity, equity, and inclusion, and they are seeking a Business Systems Analyst to support their operational technology. The role involves managing systems projects, providing day-to-day support, and ensuring the reliability and integrity of their technology stack.
Responsibilities
- Own project execution for business systems implementations and enhancements
- Manage day-to-day system support and troubleshooting across systems as escalated by the IT Specialist, including Odoo, Shopify Plus, ShipStation, and UKG
- Maintain system documentation, SOPs, and configuration records
- Serve as the primary liaison between business stakeholders and system capabilities
- Own project execution from requirements gathering through go-live and post-launch support
- Develop project plans, timelines, and status reporting for systems initiatives
- Coordinate cross-functional stakeholders to define requirements and validate solutions
- Manage UAT processes, issue tracking, and deployment workflows
- Escalate risks and blockers to the Head of Business Systems with recommended actions
- Maintain a prioritized backlog of system enhancements and bug fixes
- Serve as the initial escalation support for system issues, configurations, and user questions
- Troubleshoot and resolve operational issues across core platforms as escalated by the IT specialist or other stakeholders
- Configure and maintain system settings, workflows, and automations in Odoo
- Support Shopify Plus storefront operations, app integrations, and order flow
- Assist with UKG configuration for HR and payroll workflows
- Partner with the data team on integration points with Snowflake and reporting tools
- Build and maintain the business systems SOP library
- Document system configurations, integration mappings, and decision logic
- Standardize workflows and ensure consistency across departments
- Audit system usage and process adherence, recommending improvements
- Create and maintain training materials for end users
- Monitor and maintain data quality across all business systems
- Support data team to identify and resolve data discrepancies between platforms
- Recommend and implement system optimizations to reduce manual work and errors
- Support data migration efforts for new system implementations
- Ensure master data standards are followed across teams
- Coordinate with software vendors and implementation partners on day-to-day technical issues
- Support vendor evaluations with materials and documentation
- Maintain documentation of all active integrations, APIs, and data flows
- Test and validate vendor-delivered configurations and customizations
- Track vendor support tickets and escalate unresolved issues
Skills
- Experience in project management for business systems implementations and enhancements
- Ability to manage day-to-day system support and troubleshooting across systems
- Experience with Odoo, Shopify Plus, ShipStation, and UKG
- Strong documentation skills for maintaining system documentation, SOPs, and configuration records
- Ability to serve as a liaison between business stakeholders and system capabilities
- Experience in developing project plans, timelines, and status reporting for systems initiatives
- Ability to coordinate cross-functional stakeholders to define requirements and validate solutions
- Experience in managing UAT processes, issue tracking, and deployment workflows
- Ability to troubleshoot and resolve operational issues across core platforms
- Experience in configuring and maintaining system settings, workflows, and automations in Odoo
- Ability to support Shopify Plus storefront operations, app integrations, and order flow
- Experience in assisting with UKG configuration for HR and payroll workflows
- Ability to document system configurations, integration mappings, and decision logic
- Experience in monitoring and maintaining data quality across all business systems
- Ability to recommend and implement system optimizations to reduce manual work and errors
- Experience in coordinating with software vendors and implementation partners on technical issues
- Ability to maintain documentation of all active integrations, APIs, and data flows
- Experience in testing and validating vendor-delivered configurations and customizations
- Ability to track vendor support tickets and escalate unresolved issues
Company Overview