Note: The job is a remote job and is open to candidates in USA. Zignal Labs is a real-time media intelligence platform that helps organizations understand and respond to the narratives shaping their world. The Business Operations Specialist will be responsible for managing the systems that support revenue operations, including Salesforce, and will focus on improving and automating workflows to enhance team efficiency.
Responsibilities
- Generate quotes and sales orders accurately and on time, in close partnership with the Sales leads and account owners
- Own the accuracy of pipeline and forecast data in Salesforce: stages, close dates, amounts, and ownership
- Administer our CRM (Salesforce, today): support users, manage fields, reports, validation rules, and approval workflows
- Keep Salesforce current and honest as the source of truth for forecasting, new bookings, and renewals
- Produce the reporting that Sales, Customer Success, Finance, and leadership rely on
- Build and tune AI-assisted workflows using tools like Claude Cowork, OpenAI Codex, Gemini, and Agentforce
- Set up, refine, and hand off tools so the people who use them every day can run them without you
- Refine the steps and templates in quoting, renewals, and reporting, and replace manual effort with better process, configuration, or automation
- Build the connections that unify our disparate knowledge and data systems
- Work with Finance to report quote-to-cash status end to end: opportunity entry, forecasting, signed contract, purchase order, and payment
- Fulfill paperwork requests from partners and customers tied to specific deals
- Maintain partner certification document stores and assist with other compliance documentation items
- Serve as the operational point of contact for one-off requests from Sales and Customer Success
Skills
- 3+ years in Sales Operations, Revenue Operations, or CRM administration at a commercial SaaS company, or equivalent demonstrated ability
- 2+ years hands-on administering a modern CRM. We run Salesforce; comparable experience with HubSpot, Dynamics, or similar transfers. You can build and debug data-entry processes and automations, write validation rules, manage permissions, and reconcile discrepancies between account and opportunity records
- Demonstrated AI fluency. You've embedded an LLM, agent, or automation tool into a real workflow and can describe the outcome in concrete terms. You want to be the person who makes the whole team more efficient, and who makes others self-sufficient with the tools rather than dependent on you
- Strong written communication. You can write a clear update to Sales, a clean process or requirements doc for a developer, and an unambiguous email to a partner
- Order-to-cash literacy. You understand what a binding customer document is and treat it accordingly
- Bias for shipping. Good enough and delivered on time beats perfect and late, especially when there's a customer waiting
- Adaptable. This is a dynamic company; you adjust your approach as priorities, processes, and tools change
- Experience with Agentforce, headless Salesforce architectures, and production LLM integrations
- Experience with agentic coding and automation tools (OpenAI Codex, Claude Code) and building small internal tools with them
- Familiarity with government contracting processes. Not required, but useful if you have it
- Salesforce development chops are welcome, but time-sensitive customer deliverables come before code optimization
Company Overview