Note: The job is a remote job and is open to candidates in USA. SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. The Benefits Analyst supports the U.S. and global employee benefits lifecycle, acting as a key contact for enrollments, resource navigation, claims, and wellbeing programs while ensuring benefit alignment with organizational goals and compliance.
Responsibilities
- Serve as primary contact for U.S. and global benefits/wellbeing inquiries
- Administer enrollments, life events, beneficiaries, COBRA, terminations, and claims
- Resolve complex eligibility, enrollment, payroll, carrier, and claims issues
- Coordinate with brokers, carriers, and vendors for seamless administration
- Support country-specific benefit programs and international vendor relationships
- Partner on HRIS configuration, integrations, carrier feeds, testing, and audits
- Maintain benefits administration procedures, workflows, and standard documentation
- Adopt AI and automation tools to improve operational efficiency
- Ensure compliance with HIPAA, ERISA, COBRA, ACA, and global regulations
- Coordinate data gathering for regulatory filings, audits, and non-discrimination testing
- Monitor emerging regulatory requirements impacting employee benefit programs
- Develop benefit and wellbeing policies, practices, and procedures
- Protect data privacy and security of confidential health information
- Analyze enrollment trends, utilization metrics, and reports to guide strategy
- Perform pay-period and monthly benefit reconciliations and billing audits
- Maintain accurate benefit records and databases for compliance and renewals
- Prepare metrics, reports, and data analyses using Microsoft Excel
- Develop communications, presentations, campaigns, and onboarding/annual enrollment materials
- Plan benefit meetings, webinars, and events with vendors and stakeholders
- Gather employee feedback and metrics to evaluate program effectiveness
- Monitor vendor performance, service delivery, and escalated issues
- Partner with Payroll, HRIS, Finance, Legal, Procurement, and Business Partners
- Support M&A activities including benefits comparisons, transitions, and onboarding
- Execute additional HR programs, projects, and operational initiatives as assigned
Skills
- Bachelor's degree
- 2+ years in benefits administration OR 3+ years as an HR Generalist heavily focused on benefits
- HR concepts, practices, procedures, and benefits regulations
- Proficiency in Microsoft Suite (Word, Excel, PowerPoint)
- Hands-on experience managing benefits modules within an HRIS
- Strong organization, analytics, and oral/written communication
- Proven ability to prioritize tasks and meet strict deadlines
- Experience with Self-Insured Plans
- Experience with global benefits or international HR management
- Specific Workday and ADP experience
- CEBS and/or PHR certification
Benefits
- SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
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