Note: The job is a remote job and is open to candidates in USA. Safelite is a leading provider in the automotive services industry, and they are seeking an AVP of Commercial Sales GTM to drive growth and market penetration across their commercial clients. This role involves overseeing a national field sales organization, shaping commercial strategies, and enhancing client engagement to achieve operational excellence and strategic value.
Responsibilities
- Lead a national field sales organization with representatives in key geographies, focused on increasing utilization with major clients such as Amazon, CarMax, Enterprise, and other strategic partners
- Drive expansion into local and regional commercial segments through targeted GTM strategies, territory optimization, and disciplined pipeline management
- Directly manage two Commercial Sales Directors, providing coaching, performance management, and leadership development to build a high‑performing, accountable field sales culture
- Establish clear sales targets, forecasting rigor, and performance metrics aligned to Safelite’s commercial growth objectives
- Lead the Commercial Support organization responsible for internal coordination and proactive customer engagement
- Ensure seamless communication and issue resolution across Safelite’s operational ecosystem, including shops, Commercial Care, Commercial Billing, and the Contact Center
- Maintain a balanced approach to advocacy—protecting the customer experience while upholding Safelite’s operational and financial standards
- Strengthen processes, tools, and service models to deliver timely, accurate, and customer‑centric solutions
- Develop and evolve Safelite’s long‑term commercial strategy, including segmentation, value propositions, channel strategy, and competitive positioning
- Identify emerging opportunities, market trends, and customer needs to inform strategic investments and innovation
- Partner cross‑functionally with Supply Chain, Operations, Marketing, Finance, and Technology to ensure alignment and execution of GTM initiatives
- Lead strategic initiatives that enhance customer experience, improve operational efficiency, and drive sustainable revenue growth
- Act as a key partner to the Commercial Sales team working to strengthen relationships in market and identifying opportunities for deeper partnership
- Ensure the field organization delivers consistent, high‑quality engagement that reinforces Safelite’s brand, service standards, and value proposition
- Oversee escalation management, ensuring rapid, effective resolution that protects client trust and business continuity
Skills
- 10+ years of progressive leadership experience in commercial sales, GTM strategy, or enterprise account management; multi‑location or field‑based sales leadership strongly preferred
- Proven success leading large, distributed teams and developing high‑performing sales organizations
- Strong strategic thinking with the ability to translate insights into actionable GTM plans
- Demonstrated ability to influence cross‑functional partners and drive alignment in complex, matrixed environments
- Exceptional communication, executive presence, and relationship‑building skills
- Strategic Operator: Balances long‑term vision with disciplined execution
- Customer‑Focused: Champions the voice of the customer and elevates the service experience
- People Developer: Builds talent, fosters accountability, and inspires high performance
- Cross‑Functional Integrator: Breaks down silos and drives enterprise‑wide collaboration
- Results‑Driven: Focused on measurable outcomes, continuous improvement, and sustainable growth
- Experience in automotive services, logistics, retail operations, or similar industries is a plus
Benefits
- Competitive weekly pay and bonus opportunities.
- Total job benefits valued at more than $10k\•. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
- Up to $5,250 in tuition reimbursement per year.
- View all our health, wealth and life offerings at www.safelitebenefits.com
- It is expected that you will primarily perform work remotely.
- You may be asked to travel, as needed, to the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs.
Company Overview