Note: The job is a remote job and is open to candidates in USA. Volkswagen Financial Services is focused on developing autonomous mobility and transportation services. The Autonomous Vehicle Remote Operations Manager will lead the Remote Assistance Operations, ensuring operational excellence and safety while managing a high-performing team across various deployment environments in the U.S.
Responsibilities
- Develop and execute the global strategy for Remote Guidance operations, aligning with the company’s overall AV roadmap
- Define performance metrics, operational goals, and expansion plans across multiple regions
- Partner with executive leadership to integrate remote guidance into broader mobility, logistics, and fleet management strategies
- Build and lead global Remote Operations Centers (ROCs) to support live AV fleets
- Establish protocols for remote intervention, escalation, and system recovery in coordination with engineering and safety teams
- Ensure 24/7 operational coverage and redundancy across regions
- Drive efficiency and scalability in teleoperations through automation, AI tools, and human–machine interface improvements
- Lead the development of safety standards and remote operator certification programs
- Ensure compliance with local, national, and international regulations governing remote vehicle operations
- Collaborate with legal, policy, and safety teams to proactively engage regulators and standard bodies
- Work closely with Engineering and Product teams to integrate real-time telemetry, perception, and communication technologies for remote operation
- Define requirements for connectivity, latency, and system performance to support reliable remote interventions
- Build and manage a diverse, high-performing global team of operations leaders, remote operators, engineers, and analysts
- Foster a culture of accountability, innovation, and safety
- Drive training, professional development, and succession planning within the Remote Guidance organization
- Serve as the primary executive liaison for remote guidance partnerships, including telecom providers, technology vendors, and logistics partners
- Represent the company at industry conferences, regulatory meetings, and customer engagements
- Collaborate cross-functionally with Product, Engineering, Safety, and Customer Operations to ensure seamless integration of remote capabilities
Skills
- 7+ years of senior operations management experience in autonomous systems, transportation, logistics, aviation, mission-critical control centers, or related fields
- Bachelor's degree (Logistics, Engineering, Business, or equivalent)
- Leadership and management experience in complex & cross-functional organizations
- Strong collaboration and teamwork skills, empowering, coaching and mentoring individuals incl. relationship building across different levels of the organization
- Ability to collaborate cross-functionally with Product, Engineering, Safety, and Legal teams to enhance systems, tools, and workflows
- Strong passion, ownership, and highly responsible working style, incl. continuous self-reflection and improvement
- Ability to think in scenarios, Excellent process understanding and process drafting skills incl. data flows. Ability to draft concept scenarios and derive recommendations for business setup
- Real-Time Decision-Making skills, working under high pressure Safety Critical Operations
- Safety & Compliance orientation
- Data driven approach to continuous improvement of KPIs and operational processes
- Ability to understand comprehensive and complex interdependencies and ability to extract action & improvement plans
- Strong focus on execution and profitable scaling of operational tasks and processes
- Excellent verbal and written communication skills to present the company in front of stakeholders
- Excellent cross-cultural collaboration skills across different business and technical domains
- High resilience and structured management in fast-scaling, tech-enabled environments
- Deep understanding of teleoperations, connectivity infrastructure, and safety-critical operation
- Deep understanding of Safety Protocols and regulatory requirements for AV operations or similar industries
- Experience in incident documentation and escalation according to industry best practices
- Basic understanding of autonomous systems, incl. vehicle hardware and software stacks used in AVs
- Vendor & Technology Management: Competence in evaluating, selecting, and managing technology and infrastructure vendors
- Strategic Operational Planning: Expertise in developing and aligning operational strategies with organizational goals for safety, customer experience, and cost efficiency
- Remote Operations Management: Deep understanding of remote monitoring and intervention operations, including multi-market coordination and performance oversight
- Workforce & Capacity Planning: Strong capability in staffing models, resource forecasting, and long-term operational scaling
- Process Design & Standardization: Expertise in developing and implementing standard operating procedures (SOPs) for monitoring, intervention, and incident management
- Continuous Improvement: Familiarity with Lean, Six Sigma, or Kaizen methodologies for driving operational excellence
- Demonstrated success scaling multi-site, 24/7 operations
- Experience working with Remote Guidance for autonomous vehicles in ridesharing operations
- Technical and business knowledge of automotive sharing vertical
- In-depth and hands-on experience from contract discussions to delivery of product for B2B customers
- Familiarity with AV regulations, including reporting and investigations with federal, state, and local authorities
Benefits
- Eligibility for annual performance bonus
- Healthcare benefits
- 401(k), with company match
- Defined contribution retirement program.
- Tuition reimbursement
- Company lease car program
- Paid time off
Company Overview
Volkswagen Financial Services has been helping drivers around the world with their journey to owning a new Volkswagen. It is a sub-organization of Volkswagen Group. It was founded in 1955, and is headquartered in Herndon, Virginia, USA, with a workforce of 10001+ employees. Its website is https://www.vwfs.com/.