Note: The job is a remote job and is open to candidates in USA. SOCi is an AI-powered marketing solutions leader for multi-location businesses, currently seeking an Associate Product Manager. This role focuses on supporting product delivery and enhancing foundational capabilities across SOCi’s Platform area while learning core product management practices.
Responsibilities
- Execute against defined product requirements and sprint commitments
- Translate product requirements into detailed user stories and tasks
- Ensure alignment between product requirements and engineering implementation
- Track progress of features and proactively identify risks or blockers
- Validate delivered features against acceptance criteria and user expectations
- Support product launches, including internal communication and documentation
- Maintain product documentation and contribute to knowledge sharing
- Support Product Managers across the Platform domains — Data Management; SSO; User Roles; Groups, Locations, and Account Hierarchy; Reseller Plans and Back Office; Localization; and CMP — learning how each capability serves internal teams, customers, and resellers
- Help document and maintain requirements for identity, access, and permissions features (SSO and User Roles), including edge cases around role-based access and account structure
- Assist with requirements and validation for account hierarchy concepts — groups, locations, and multi-level account relationships — that other product areas depend on
- Help track data quality, integration, and localization considerations that affect platform-wide consistency
- Support reseller plans and back-office workflows, coordinating with internal operations stakeholders on configuration and entitlement requirements
- Coordinate with Product Managers across squads to understand cross-area dependencies, since Platform changes frequently affect multiple product teams
- Use AI tools as a force multiplier in day-to-day work — accelerating research, documentation, requirement drafting, and analysis — and continuously improve how the role applies AI
- Supporting the execution of product features from ideation through release
- Writing clear user stories, acceptance criteria, and basic product requirements
- Collaborating with engineering and design teams during sprint planning and execution
- Assisting in backlog grooming, prioritization, and release coordination
- Conducting basic user research, competitive analysis, and data gathering
- Monitoring feature performance and reporting on key metrics
- Supporting testing, QA validation, and release readiness activities
Skills
- 0–1 years of relevant experience in product, engineering, or related roles
- Basic understanding of product development lifecycle and Agile methodologies
- Strong written and verbal communication skills
- Genuine interest in using AI tools as a core part of daily work (at SOCi, working with AI is expected, not optional)
- Ability to build trusting, collaborative relationships and rapport with different types of people and business
- Ability to convey information clearly and accurately, as well as choosing the most effective method of delivery
- Ability to be creative and produce breakthrough ideas
- Ability to make quick, accurate decisions
- Ability to be organized, resourceful, and planful
- Ability to quickly prioritize mission-critical from less important
- Ability to collect information and identify fundamental patterns/trends in simple to moderately complex data
- Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
- Bachelor's degree in Computer Science, Engineering, Business, or related field
- Internship or prior exposure to product management or SaaS environments
- Familiarity with tools such as Jira, Confluence, or similar
- Basic understanding of APIs, UX principles, or data analysis
- Exposure to platform or infrastructure concepts such as authentication/SSO, role-based access control, data models, or multi-tenant account structures
- Familiarity with AI tools (e.g., LLM-based assistants) and how they apply to product work such as research, requirements, and analysis
- Hands-on experience using AI to accelerate real work — the strongest candidates already treat AI as a daily force multiplier
Benefits
- Comprehensive Benefits Package **(full-time permanent, non-contract roles only)**
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible Work Environment **(full-time, non-contract roles only)**
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
Company Overview
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