Note: The job is a remote job and is open to candidates in USA. Sony Biotechnology Inc., based in San Jose, California, supplies advanced flow cytometry analysis and sorting technology for use in life science research. The company is seeking an Associate Field Service Engineer to train with their service team, providing hands-on technical field experience and support for flow cytometry equipment at customer sites.
Responsibilities
- Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs
- Assist with troubleshooting technical issues related to flow cytometry instrumentation
- Learn and follow service procedures, technical memos, safety standards, and documentation requirements, along with how to use Salesforce and prepare a Field Service Report
- Communicate product quality observations or service concerns to appropriate team members
- Work closely with Field Service, Sales, and Field Applications teams
- Support customer satisfaction through professional communication and timely follow-up
- Assist with maintaining service parts and inventory organization, completing expense reports in a timely manner and entering hours into your timesheet on a weekly basis
- Develop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics
- Travel to customer sites as required within the assigned region
Skills
- Recent college graduates within the past 6 months
- Must hold a 2-year Associate degree
- Degree should be in Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical discipline
- Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment
- Strong analytical and problem-solving skills
- Strong customer focus and professional communication skills
- Highly organized with good follow-up skills
- Self-motivated team player with a willingness to learn
- Computer skills required, including typing, email, and basic software use
- Must have a valid driver's license and own or have access to a reliable vehicle
- Must hold a valid U.S. passport for potential travel to Canada
- Must be authorized to work in the United States
- Ability to travel, including overnight travel, as needed
- Flexibility with schedule and ability to adapt to last-minute changes
- Candidate will be expected to work from home learning how to assist customer's on the phone/remotely for technical troubleshooting when not traveling to customer sites
- 4-year Bachelor's degree (preferred)
- Basic understanding of flow cytometry or related scientific disciplines is a plus
Benefits
- Medical, dental, and vision coverage with coverage for spouses/domestic partners and child dependents
- Long Term Care: A voluntary Long-Term Care (LTC) benefit with a life insurance component is offered during a separate new hire LTC enrollment window. This window occurs once a year for all new employees.
- Mental health and emotional well-being benefits at no cost to you, your spouse/domestic partner and child dependents.
- Flexible Work Arrangements, including remote and hybrid work schedules
- Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)
- A wide variety of employee business resource groups (EBRGs)
Company Overview