Title: Associate Digital Success Manager Pay Rate: $53/hr Job Type: 6-month contract Duration: ASAP - June 2025 Location: 100% Remote - PST or MST only Job Code: JPC-10631/34328064 Tekberry is looking for a highly qualified and motivated Digital Success Manager to work with our client, a top-tier identity cloud software and web services company. As a W2 employee you will have access to health benefits. Benefits include health, dental, and vision (eligible on the 1st of the month following your start date). Job Brief: The Associate Digital Success Manager role is an exciting opportunity to help execute a scaled success strategy with the goal of providing exceptional data-driven content at scale that maximizes value for customers post-sale. You will execute digital success programs that involve designing and developing visually engaging and informative data-driven content tailored to our customers' unique use cases but also scale effectively to meet the needs of our expanding customer base. This content will serve as powerful tools for our post-sales teams in the form of customer QBRs, Renewal Reviews, and more, aiding them in demonstrating the value and driving product adoption among our largest customers. Your primary targets will include driving engagement and adoption as well as the future growth of our Digital customer base while saving time for customer-facing teams, including those who manage our largest book of accounts. You'll own and manage targets associated with consumption, renewal, churn, and team productivity metrics. You will be deep in the data, monitoring and optimizing your programs along the way. You will partner with many cross-functional groups, including Product, Business Technology, Data, Marketing, Customer Success, Renewals, Sales, and outside vendors. Success in this role will require both a strong ability to understand the needs of large Enterprise customers and develop solutions that scale. You will obtain in-depth knowledge of our products, how they are adopted, and understand our customers and why they stay with us while leveraging underlying data to inform new programs and opportunities. You'll also influence how we engage our customers in a human, meaningful, and value-driven manner. This is the chance to shape a highly visible area of the business that directly impacts our bottom line. Job Duties and Responsibilities: Automated Deck Creation: Automate the creation of presentation decks that align with our go-to-market strategy via a deck automation tool. Ensure that the decks are tailored to specific customer use cases, showcasing the relevance and value of Okta for their unique requirements. Customer-Centric Approach: Collaborate closely with post-sales customer-facing teams to understand the needs and challenges of our enterprise customers. Translate customer and product insights into effective and persuasive deck content that addresses their pain points and highlights Okta's solutions. Scalability and Product Alignment: Design solutions that scale to accommodate a diverse range of enterprise customer profiles. Regularly update and refine decks based on product usage data, ensuring they remain aligned with the latest features and capabilities of Okta and drive strong product adoption and retention. Data-Informed Decision Making: Leverage product usage data and analytics to inform content decisions, ensuring that the decks are optimized for maximum impact and resonate with customers. Accountable to consumption, adoption, renewal and productivity savings goals Collaboration and Feedback: Work closely with cross-functional teams, including Product Management, Marketing, Data, and Customer Success, to gather insights and feedback for continuous improvement. Actively participate in collaborative sessions to align deck content with overarching business goals. Qualifications: Bachelor's degree; advanced degree in a business, marketing, analytics, or technical field preferred Experience in building enterprise SaaS adoption programs is desired 3+ years of industry experience; 2+ years of related experience Adaptability, flexibility in the face of changing business requirements and conditions Knowledge in identity, security, access management, workflow, and/or developer-facing products Skills: Demonstrate being data-driven to build insight: continuously test, measure, analyze, and recommend optimizations for existing programs and new opportunities Possess expertise in data strategy, analysis, and management related to customer marketing, growth marketing, and demand generation skill sets Strong understanding of enterprise customer needs and the ability to translate those needs into compelling deck content Knowledge of Salesforce.com, Gainsight, Pendo, Tableau, etc. to get the data and insights you need to successfully design, execute, and monitor programs. Bonus points if you have experience with Matik or related deck-automation tools. Possess knowledge in the use of various content types and engagement methods, such as video, chat, social media, mobile, and email to execute digital programs Ability to leverage an effective track record of success to positively influence program execution across teams Display effective communication and team collaboration skills Demonstrate excellent communication skills (presentation, verbal and written) Prior experience as a growth product manager/marketer, scaled insights, or digital customer success manager We need hard working, reliable employees. Tekberry offers a $100 reward for referrals! Tekberry Inc., a Soal Technologies company, is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws. Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE). By submitting your resume, you are explicitly consenting to receive communications from our organization via text message. Rest assured all our texts are sent by real people and we look forward to a conversation with you about this job! Check out all our jobs at https://tekberry.com/search-jobs/ #INDHP
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