Unlock Your Potential as an Analytics Intake and Project Coordinator with Delta
Delta is seeking a highly skilled and detail-oriented Analytics Intake and Project Coordinator to join our Reservations Reporting & Analytics team. As a key member of our crew, you will play a vital role in driving data-driven decision-making and optimizing operational performance within our organization.
About Delta and the Reservations Reporting & Analytics Team
Delta is a leading airline company that values innovation, customer satisfaction, and employee growth. Our Reservations Reporting & Analytics team is responsible for analyzing vast volumes of data to provide actionable insights that inform operational performance, customer satisfaction, and revenue growth. As an Analytics Intake and Project Coordinator, you will be an integral part of this team, working closely with various stakeholders to ensure the smooth execution of analytics projects.
Key Responsibilities
Analytics Intake
- Serve as the primary point of contact for all analytics requests, understanding stakeholders' needs and requirements
- Collaborate with various teams to gather project specifications, data sources, and objectives for analytics projects
- Conduct thorough evaluations of incoming requests to determine feasibility, resource requirements, and alignment with strategic goals
- Prioritize and allocate analytics tasks based on available resources and organizational priorities
- Ensure seamless documentation and tracking of analytics requests, progress, and outcomes
Project Coordination
- Act as a liaison between teams, facilitating effective communication and collaboration among project team members
- Develop project plans, timelines, and resource allocations for analytics projects, ensuring tasks stay on track
- Coordinate project-related activities, including data collection, analysis, modeling, and reporting, in collaboration with analytics teams
- Monitor project milestones and deliverables, identifying and addressing any risks or issues that may arise
- Provide regular project status updates to stakeholders, highlighting key insights, findings, and recommendations
Stakeholder Management
- Build and maintain strong relationships with stakeholders across divisions to understand their analytics needs and align priorities
- Collaborate with stakeholders to define project objectives, deliverables, and success criteria
- Facilitate meetings, workshops, and presentations to gather requirements, communicate progress, and gather feedback
- Address stakeholder inquiries, concerns, and requests, ensuring timely and quality resolution
Project Process Improvement
- Identify opportunities to streamline and optimize the analytics intake and project coordination processes
- Develop and implement best practices, standards, and templates to enhance efficiency and effectiveness
- Continuously monitor the performance of analytics projects, seeking feedback and identifying areas for improvement
- Stay up-to-date with industry trends, emerging technologies, and advancements in analytics methodologies
- Assist with coordinating divisional training sessions and workshops to support continuous skill growth based on most common skill gaps and divisional project needs
What You Need to Succeed (Minimum Qualifications)
- Bachelor's degree in business, engineering, technology, or a related field and 3+ years of relevant work experience in analytics, data management, or related roles; ideally with project coordination and process development responsibilities
- Excellent project management skills, including planning, organizing, and coordinating multiple tasks concurrently with cross-functional teams
- Exceptional communication skills, both verbal and written, with the ability to effectively communicate complex concepts to stakeholders at all levels
- Strong interpersonal skills to foster collaboration and build relationships across various teams and divisions
- Detail-oriented mindset with a focus on accuracy and high-quality deliverables
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment
- Experience with Project Management tools and MS Office products (Excel, PowerPoint)
- Must be performing satisfactorily in current role
- Consistently prioritizes safety and security of self, others, and personal data
- Embraces diverse people, thinking, and styles
- Possesses a high school diploma, GED, or high school equivalency
- Is at least 18 years of age and has the authorization to work in the United States
What Will Give You a Competitive Edge (Preferred Qualifications)
- Experience with airline industry and contact center operations
- Project Management Certification (PMP)
Career Growth Opportunities and Learning Benefits
As an Analytics Intake and Project Coordinator with Delta, you will have the opportunity to develop your skills in project management, analytics, and stakeholder management. You will work closely with various teams and stakeholders, gaining a deeper understanding of the airline industry and contact center operations. Our organization is committed to supporting the growth and development of our employees, providing training and development opportunities to help you advance in your career.
Work Environment and Company Culture
Delta is committed to creating a work environment that is inclusive, diverse, and supportive. As a remote worker, you will have the flexibility to work from home while still being connected to our team and culture. We value our employees' well-being and provide a range of benefits and perks to support their physical, mental, and financial health.
Compensation, Perks, and Benefits
Delta offers a competitive compensation package, including salary, benefits, and perks. Our benefits package includes medical, dental, and vision coverage, as well as retirement savings and paid time off. We also offer a range of perks, including travel benefits and employee discounts.
Join Our Team and Take Your Career to New Heights
If you are a motivated and detail-oriented professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity. As an Analytics Intake and Project Coordinator with Delta, you will play a critical role in driving data-driven decision-making and optimizing operational performance within our organization. Apply now and join our team of talented professionals!
Apply Now