Note: The job is a remote job and is open to candidates in USA. HiddenLayer is a company dedicated to protecting valuable technologies from adversarial AI attacks. They are seeking a motivated Solutions Architect Post-Sales to join their customer success team, focusing on the deployment and ongoing value realization of AI security solutions.
Responsibilities
- Partner with customers to design and implement secure deployments of our AI security solutions, ensuring seamless integration into their environments (cloud, on-prem, or hybrid)
- Provide expert technical consultation on infrastructure, containerization (Docker/Kubernetes), and cloud networking. Help customers rapidly iterate and adopt best practices for secure AI operations
- Act as the primary technical point of contact post-sale, ensuring customers derive ongoing value, achieve their security objectives, and successfully scale their deployments
- Diagnose and resolve customer issues, optimize configurations, and proactively identify opportunities for improvement
- Deliver hands-on workshops, training sessions, and technical documentation to empower customer teams to be self-sufficient with our products
- Capture customer feedback and collaborate with product management, engineering, and research teams to inform roadmap priorities and product enhancements
Skills
- Strong experience with Docker and containerized workloads
- Hands-on cloud experience (AWS, Azure, or GCP), including cloud networking concepts and Infrastructure as Code (IaC)
- Python programming experience required
- Skilled at troubleshooting technical issues and guiding customers through iterative solution design
- Excellent interpersonal and communication skills; comfortable working with both technical and business stakeholders
- Self-motivated, adaptable, and passionate about helping customers succeed
- Proven experience in a post-sales, customer success, or solutions engineering role (AI, security, or cloud-based products preferred)
- Familiarity with Kubernetes is highly desirable
- Familiarity with AI/ML workflows (LangChain, LangGraph, MLOps tools) is a plus
Benefits
- Fully Remote: We are a completely remote global team. Though we’re distributed, we are intentional about getting the team together a couple of times a year. We offer a generous stipend for your home office setup, annual upgrades to ensure you have a comfortable workspace and a monthly stipend for internet/phone expenses.
- Comprehensive Health & Wellness Benefits: Better than your average startup healthcare benefits. With five options to choose from, of which are fully subsidized by HiddenLayer, we offer a variety of options to fit each person’s needs. We also offer vision, dental, and 401k offerings.
- Flexible Time Off: Enjoy unlimited and flexible time off for all salaried employees, in addition to 15 paid company holidays.
- Commitment to Learning and Development: We support personal growth and education through a dedicated L&D fund that can be used for training, conferences, certifications and industry events.
Company Overview