Note: The job is a remote job and is open to candidates in USA. Republic Services, Inc. is a leader in the environmental services industry, seeking an Accounts Receivable Center Supervisor to lead a team in credit risk evaluation, collections, and compliance. The role involves supervising staff, monitoring financial activities, and ensuring timely resolution of delinquent accounts.
Responsibilities
- Regularly supervises staff including responsibility for interviewing, hiring, training, mentoring, developing, scheduling, managing performance and other related issues. Reviews work performed to ensure all cash, credit, collections and other related procedures are being followed
- Monitors cash, credit, collections, and data entry activity where applicable for compliance to set procedures and provides guidance and training as needed
- Reviews daily, weekly and monthly reporting related to team member performance and cash application and acts when performance does not meet targets and objectives
- Ensures that the staff follows standard operating procedures in a systematic manner
- Works with Manager to develop benchmark reporting to track and report effectiveness of programs and performance of staff. Acts, as appropriate, to strengthen and/or redirect activities when performance does not meet targets
- Assesses the risk of offering credit to new and existing customers within granted authorization limits. This includes identifying customers who exceed credit limits and resolving matters in accordance with standard operating procedures while utilizing independent discretion and judgment as to matters of significance
- Reviews the status of and actions taken on delinquent accounts for reasonability and effectiveness
- Approves billing adjustments and credit limits in accordance within the levels of authority per Company policy
- Serves as the primary resource for complex and/or escalated questions and discrepancies and engages cross functional leadership as needed to achieve resolution. Escalates further if necessary
- Oversees the allocation of payments to open obligations on customer accounts
- Assists in developing local processes, procedures and policies to ensure compliance with local and corporate policies
- Identifies customer bankruptcies and files claims to protect the Company’s interest in accordance with defined processes and procedures
- Acts as a resource for other functions including accounting, billing, sales, customer service and operations to answer questions regarding credit and collections, adjustments and data entry/account setup, as well as providing training and support on credit and collections issues and other related procedures. Ensures the acceptable resolution of issues in a timely and effective manner, exercising judgment and discretion as appropriate
- Performs other duties as assigned or apparent
Skills
- A minimum of 4 years of credit and collections experience or closely related experience and at least 1 year of supervisory/management experience or experience acting in a lead capacity providing direction
- A high school diploma or G.E.D
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
Company Overview