Note: The job is a remote job and is open to candidates in USA. eBay is a global ecommerce leader that empowers millions of buyers and sellers worldwide. They are seeking an Account Manager (Pre-Professional) to manage a portfolio of high-potential sellers, driving their growth and transition into higher-value tiers through proactive outreach and data insights.
Responsibilities
- Drive proactive engagement to discover and manage a targeted portfolio of high-potential Pre-Professional sellers
- Establish relationships with Pre-Professional sellers via GAP and guide them through their transition into the Professional tier
- Complete outreach and onboarding campaigns that drive adoption of programs like TCGplayer Pro, Direct and all new products
- Track seller readiness, progress, and graduation outcomes through accurate CRM logging and data insights
- Partner with Seller Marketing and RevOps to optimize campaign performance and seller communication flows
- Give feedback to refine the Pro-Feeder playbook and ensure streamlined seller transitions
- Support a projected 30 % annual cohort expansion by moving qualified sellers into Professional and Enterprise tiers
- Champion seller experience and trust by delivering proactive communication and consistent follow-up
- Model the balance of human compassion and data-powered efficiency
- Maintain data integrity to ensure that every interaction contributes to our collective seller intelligence and marketplace growth
Skills
- 2-4 years of experience in customer success, account management, or portfolio growth roles
- Demonstrated success driving retention, adoption, and revenue growth in a SaaS or marketplace
- Experience with HubSpot, G Suite, Tableau, and Outlook
- Bachelor's degree or equivalent experience in Business, Marketing or a related field
- Experience in ecommerce or hobby/gaming industries
- Domain expertise within the TCGplayer platform
Benefits
- Target bonus
- Restricted stock units (as applicable)
- A full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)
- Details of participation in these benefit plans will be provided if an employee receives an offer of employment
Company Overview
eBay is a global online marketplace enabling users to buy, sell, and auction new or used items across various categories. It was founded in 1995, and is headquartered in San Jose, California, USA, with a workforce of 10001+ employees. Its website is https://www.ebay.com/.