Note: The job is a remote job and is open to candidates in USA. ADM is a global leader in human and animal nutrition, providing access to nutrition worldwide. The Account Manager role focuses on managing customer accounts, cross-selling products, and engaging in market research to support the Carbohydrate Solutions Business Unit.
Responsibilities
- Manage an existing book of accounts and support the customers as needed
- Market segment management, understanding and reporting on segment activity and trends
- Travel to visit customers and prospects
- Cross selling into current and prospective accounts
- First point of contact for phone and web inquiries, including basic applications support and referral to appropriate channels. Responsible for vetting all new potential business for Sweeteners & Acidulants
- Facilitate and manage product samples and technical document requests and capture all pertinent data. Manage process for potential sale
- Power user of CRM SalesForce.com, daily interaction, logging all pertinent activity and customer notes, managing and updating pipeline
- Compile monthly and quarterly reports
- Prospect and cold call potential customers
- Manage a portfolio of accounts, from initial quote to delivery on time, as well as ongoing service after the sale
- Maintain project funnels from multiple sources to support product management
- Identify, assemble and report trending areas of interest to product management
- Understand the needs and the expectations of the customers. Report or provide relevant solutions if necessary
- Demonstrate the methods of using products and resolve customer queries
- Responsible for closing deals and achieving customer satisfaction based on goals and objectives established by product business managers
- Make efforts to achieve the short term sales targets and improve the good will of the organization
- Manage a database of potential customers and contact them regularly. Maintain friendly relations and dialogue
- Channel and log suggestions, inquires and complaints to the appropriate people/systems
- Market research and investigation to related competitive products and marketing strategies
- Follow determined reporting structures and report compilation
Skills
- 3+ years of relative sales or customer facing experience
- Bachelor degree in business or science-related field
- Superior organization and technological skills
- Outgoing personality with eagerness to assist customers via phone, web, and trade shows
- Team skills – ability to share ideas, work with and assist other members to ensure success of the team
- Proficient in CRM(SF.com) software, and other programs such as Power Point, MS Word, Outlook, Excel
- Exceptional verbal and written communication skills, with a high level of confidence
- Creative thinker and critical problem solver
- Team player and target oriented. Must work well with others
- Ability to multitask, work independently, and handle conflicts to a certain level
Benefits
- Annual bonus
- Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours
- If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Company Overview