Note: The job is a remote job and is open to candidates in USA. Fliplet is a fast-growing no-code / low-code app-building platform used by leading law firms and professional services organizations globally. The Account Manager will own the full commercial relationship for a portfolio of smaller Enterprise clients, ensuring strong retention and predictable renewals while building the capability to progress into a Senior Account Manager role.
Responsibilities
- Own a portfolio of smaller Enterprise accounts end-to-end, acting as the single commercial owner for each client
- Be accountable for renewal outcomes, timelines, and commercial hygiene across your accounts
- Ensure renewals are planned, forecasted, and completed on time with no reactive extensions or lapses
- Maintain a rolling 12-month renewal forecast for assigned accounts
- Own renewal preparation, pricing conversations (within agreed guardrails), and contract coordination
- Identify early expansion signals and work with the others in the AM team to qualify and progress opportunities
- Act as the primary point of contact for assigned accounts
- Build trusted relationships with 2–3 key stakeholders per client, including at least one commercial or decision-making contact
- Lead or co-lead renewal conversations and value-focused client check-ins as appropriate
- Monitor account health signals including engagement, usage, responsiveness, and sentiment
- Proactively identify churn risks and work with Customer Success to mitigate them early
- Ensure client outcomes and delivered value clearly support renewal discussions
- Work closely with Customer Success, Support, and Product to ensure delivery aligns with commercial timelines and client expectations
- Ensure clear ownership, escalation, and follow-through on client issues
- Support clean handovers and communication across Sales → CS → Account Management
- Maintain accurate, up-to-date records in HubSpot including contacts, renewal dates, deal stages, forecasts, notes, and activity
- Ensure all client interactions, risks, and opportunities are logged and visible
- Operate with a high standard of organisation, follow-through, and accountability
- Build confidence in commercial conversations, renewals, and negotiation
- Deepen understanding of Fliplet’s platform, products, pricing, and value drivers
- Demonstrate readiness over time to take on larger and more complex Enterprise accounts
Skills
- Experience in Account Management, Customer Success, Client Services, or a similar client-facing role
- Comfortable owning outcomes, timelines, and follow-through
- Confident communicator with clients and internal stakeholders
- Commercially curious and motivated to grow into a senior commercial role
- Organised, accountable, and proactive
Company Overview
Enterprise app platform to create, manage and securely distribute apps without writing code or creating designs. It was founded in 2009, and is headquartered in London, England, GBR, with a workforce of 11-50 employees. Its website is http://fliplet.com.