Note: The job is a remote job and is open to candidates in USA. Everyset is seeking an Account Manager to oversee project and account management processes. The role involves managing workflows, supporting project teams, and ensuring smooth operations across various projects.
Responsibilities
- Conduct daily check-ins for all active projects to ensure smooth operations, including resolving disputes, reviewing timesheets, approving timecards, and submitting payroll
- Manage project workflows from onboarding through completion, ensuring all outstanding items are tracked and resolved
- Field questions and provide support to AD teams, Casting Directors, production accountants, and other project stakeholders
- Maintain accurate project updates in Monday.com
- Perform general Customer Success responsibilities following weekly strategy meetings
- Run active projects through Redash daily to identify unsent, incomplete, or unlocked timecards
- Review, troubleshoot, and resolve timecard disputes when possible
- Follow up with project teams regarding missing approvals, unsigned vouchers, and outstanding payroll items
- Resolve timecard issues based on team feedback and corrections
- Contact unresponsive teams to ensure timely completion of payroll requirements
- Process daily payroll for active projects and weekly payroll for wrapped projects with remaining submissions
- Gather, correct, and resend improperly completed documents and timecards
- Download vouchers and submit them to production accountants for review and approval
- Approve vouchers in the system once accountant approvals are received
- Upload vouchers to the appropriate locations for payroll processing
- Coordinate with payroll companies regarding background performer (BG) payments
- Support production accountants with payroll-related questions and documentation
- Send Everyset setup emails to Casting, AD, and Accounting teams to confirm start dates, work details, and calculations
- Support the onboarding process for background performers on behalf of Casting
- Create, update, and maintain knowledge base articles to improve internal processes and team efficiency
- Gather feedback and identify opportunities for workflow improvements
- Participate in daily stand-up meetings
- Participate in weekly retrospectives
- Participate in Customer Support meetings
- Collaborate cross-functionally to improve customer experience and operational efficiency
Skills
- Conduct daily check-ins for all active projects to ensure smooth operations, including resolving disputes, reviewing timesheets, approving timecards, and submitting payroll
- Manage project workflows from onboarding through completion, ensuring all outstanding items are tracked and resolved
- Field questions and provide support to AD teams, Casting Directors, production accountants, and other project stakeholders
- Maintain accurate project updates in Monday.com
- Perform general Customer Success responsibilities following weekly strategy meetings
- Run active projects through Redash daily to identify unsent, incomplete, or unlocked timecards
- Review, troubleshoot, and resolve timecard disputes when possible
- Follow up with project teams regarding missing approvals, unsigned vouchers, and outstanding payroll items
- Resolve timecard issues based on team feedback and corrections
- Contact unresponsive teams to ensure timely completion of payroll requirements
- Process daily payroll for active projects and weekly payroll for wrapped projects with remaining submissions
- Gather, correct, and resend improperly completed documents and timecards
- Download vouchers and submit them to production accountants for review and approval
- Approve vouchers in the system once accountant approvals are received
- Upload vouchers to the appropriate locations for payroll processing
- Coordinate with payroll companies regarding background performer (BG) payments
- Support production accountants with payroll-related questions and documentation
- Send Everyset setup emails to Casting, AD, and Accounting teams to confirm start dates, work details, and calculations
- Support the onboarding process for background performers on behalf of Casting
- Create, update, and maintain knowledge base articles to improve internal processes and team efficiency
- Gather feedback and identify opportunities for workflow improvements
- Participate in daily stand-up meetings
- Participate in weekly retrospectives
- Participate in Customer Support meetings
- Collaborate cross-functionally to improve customer experience and operational efficiency
- Preference for candidates in Los Angeles or New York
Benefits
- Medical, Dental, and Vision coverage available upon start
- Company-provided computer and workstation setup
- Unlimited Paid Time Off (PTO)
Company Overview