Note: The job is a remote job and is open to candidates in USA. No Joke Marketing is a fast-growing, remote-first marketing company specializing in child care and early education. The Account Manager will build strong client relationships, lead communication efforts, and coordinate digital marketing execution to ensure clients see the value of the services provided.
Responsibilities
- Own the ongoing relationship with a portfolio of child care and early education clients
- Provide consistent, personalized outreach; keep clients informed and confident; coordinate with internal teams; and help ensure every client has a positive experience and a clear reason to continue working with us
- Support the development and execution of digital marketing campaigns, including budget setting, deadline management, client communication, performance tracking, renewals, upsells, testimonials, and long-term account growth
- Retain and renew your book of clients by meeting or exceeding monthly and annual renewal targets through proactive demonstration of the value we deliver
- Drive measurable marketing results for the child care businesses you serve, so their success becomes the clearest reason to stay
- Identify and close opportunities to expand each account into additional services and packages that genuinely help the client grow
- Turn happy clients into advocates by consistently generating testimonials, reviews, and case studies
- Maintain proactive, clear, and timely communication that keeps clients informed, confident, and engaged
- Coordinate with strategists, media buyers, designers, copywriters, and operations teammates so work moves forward without confusion or dropped balls
- Leading client check-in calls and helping clients understand what is happening, why it matters, and what comes next
- Reviewing campaign performance and translating numbers into plain-English insights clients can understand
- Following up on renewals, upsell opportunities, testimonials, and client satisfaction risks
- Coordinating next steps with internal specialists so campaigns, reports, and deliverables stay on track
- Proactively reaching out to clients before they have to ask for an update
- Identifying ways to help clients get better results, increase enrollment, or solve marketing challenges
Skills
- 3+ years in account management, client success, or a client-facing digital marketing role
- Working knowledge of digital marketing, including paid ads, SEO, social media, email, and landing pages
- Excellent written and verbal communication skills
- Experience managing multiple client relationships or projects at once
- Comfort reading campaign metrics and reporting on results
- Proficiency with CRM and project management tools
- A reliable remote work setup and availability to work primarily on an Eastern Time schedule
- Experience in child care, education, franchise, or multi-location businesses
- Prior experience at a marketing agency
- A track record of upselling or growing existing accounts
- Google Ads and/or Meta advertising certifications
- Hands-on experience with tools such as GoHighLevel, ClickUp, or similar marketing platforms
Benefits
- Remote-First Flexibility: Work remotely while staying connected to a fast-moving, collaborative team. Buffalo-area candidates may also have opportunities for occasional in-person meetings, strategy sessions, or team gatherings.
- Access $100K+ in training, courses, and materials - enough to make you more knowledgeable than 99.9% of the account managers our competitors employ.
- A full 25 paid days off per year, because we want you to have a real life outside work.
- 4 paid days a year to volunteer with any charity you choose.
Company Overview