Hello!
Thanks for checking out our posting the Flexible Relocation Coach (EMEA) position at PerchPeek! We know that finding your next role is as exciting as it can be exhausting. So, with that in mind, we’ve tried to keep our description simple and cliché-free to help you decide if PerchPeek and this role are a good match for you.
What is PerchPeek?
Have you ever relocated? If so, you probably know how overwhelming it can be—immigration hoops, tax implications, housing, shipping, utilities, banking…the list goes on. No matter where in the world you go, relocating is complicated, time-intensive, and stressful. PerchPeek was conceived to change that.
For relocators, our goal is to guide them through every step of their move with a delightful mix of tech, coaching, content, and partnerships which work together to make relocating simpler, faster, and more fun.
For employers, we streamline the entire process of supporting international Mobility into one easy-to-use platform, turning Mobility into a strategic advantage for thriving globally.
Now you know why we’re so passionate about what we do!
Scope of Work
Flexible Relocation Coaches work with PerchPeek to support surges in business volume, provide flexibility for capacity planning, and improve coverage to support relocators across multiple markets and timezones. This role will work within a network of third-party consultants and with PerchPeek’s Network Manager to deliver quality customer experience in line with customer requirements and PerchPeek’s SLAs for quality and productivity.
Previous experience in the Global Mobility or Relocation industry and knowledge of relocation management and/or destination services is helpful, but not essential, as we’ll provide a free training course on how to become a successful Relocation Coach! You’ll also receive paid training on all of our internal systems.
In more detail, Flexible Relocation Coaches will be contracted to deliver end-to-end Relocation Coach services to a diverse portfolio of relocators by:
- Building trusted relationships with relocators over the duration of their relocation journey as their main point of contact, delegating tasks when appropriate.
- Communicating with relocators via a) the PerchPeek app and b) through consultative and supportive calls to understand the customer’s needs, explain relocation services, and provide expertise, guidance & support to relocators within your portfolio.
- Handling difficult or complex relocator enquiries or situations, using critical judgement to ensure the best outcomes for your movers, including escalating these as appropriate.
- Providing “the right expertise at the right time” on all aspects of the relocation journey and life in the destination country to equip relocators to integrate successfully to their new location.
- Supporting relocators in understanding and abiding to their company’s relocation policy, including management of their relocation allowances.
- Recommending and coordinating additional relocation services from providers, working within PerchPeek’s Supply Chain. Examples include immigration, tax or shipping providers.
- Systems Cleanliness: utilising Operations and Relocation Experience processes to the highest standards to help make sure that our teams and systems run smoothly. i.e. ensuring collected data is accurate and useful for data analysis, reporting, and insights.
- Process Implementation: supporting the rollout of process improvements by engaging with new processes and tools.
- Appropriately delegating relevant tasks to Relocation Assistants or third-party consultants, monitoring service delivery to ensure all tasks are completed to a high quality within PerchPeek’s delivery SLAs.
- Identifying and managing escalations, delivery issues and inefficiencies appropriately to ensure your deliverables align with service delivery requirements, policies, and expectations.
- Familiarising yourself with PerchPeek’s products and providing guidance to relocators on how they can utilise the Relocator App and its tools and content.
- Advocating for high-quality knowledge capturing and contributing to developing the PerchPeek content library.
- Collaborating with other Relocation Coaches for creative problem-solving and knowledge sharing.
Requirements
- You must be available to work during GMT/CET business hours.
- The role requires fluency in verbal and written English, as well as awareness or first-hand knowledge of major cities and lifestyle norms in EMEA regions.
- Bonus if you have lived or relocated within Europe before, and/or have knowledge of the MENA region.
- Bonus if you speak one (or more!) of these languages: French, Italian, Spanish, German, Portuguese, Arabic
- No prior relocation experience is required, as we provide a comprehensive free training and upskilling program to fully prepare you for success as a Relocation Coach!
This Might Be a Fit If...
You might be an awesome Relocation Coach if you’ve previously worked as a Customer Success Manager, Concierge, Personal or Executive Assistant, Support or Operations Specialist, or if you’ve worked in industries like travel, hospitality, SaaS startups, or HR.
In addition, we're especially interested in people who share these values:
- Customer Obsession: we have the customer’s needs at the heart of your thoughts and actions every day.
- Organisation, Efficiency and Time Management: we manage relocators across different timelines and stages of their relocations.
- Eloquence and Concise Communication: you can tailor your written and verbal communications to individuals.
- Moving Rapidly: things move quickly at PerchPeek, but even faster for our customers, so you should relish challenges and demonstrate a strong natural instinct to drive things to completion.
- Details, Details, Details: every relocation has its nuances, and it’s important to understand, track and translate these into accurate recommendations.
- Adaptability: you are comfortable in ambiguous situations and are confident in working through unknowns and adapting to challenging customer needs or expectations.
- Autonomy & Remote Working: you can thrive in a 100% remote environment without losing personal motivation, initiative, or productivity.
Pay
This is a flexible contract position and payments are made on a per-project/per-customer basis.
Pay rates are dependent on a variety of factors including but not limited to project complexity and required skills, and are negotiable based on contractor availability. We’ll be happy to discuss this during the interview process.
Ready to be a Perchy?
Firstly, no need for a full cover letter (phew)! Please just share your resume and fill out the application questions.
If we think we’re well matched, you’ll be invited to a video call with one of the PerchPeek team so we can get to know each other a bit better.
We hope you’re as excited to apply as we are to hear from you. Good luck!
Note: Studies show that women and people of colour are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your gender, race, religion, age, sexual orientation, marital status or disability - we want to hear from you! We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.
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