Position Title: Regional Vice President - Western Region
Status: Full-Time / Permanent / Exempt
Location: Remote + Travel
Travel: Up to 75%
Salary: $250,000-$315,000 per year
Incentives: Annual Bonus + Equity
The RVP is responsible direct leadership and P&L responsibility for a given region, inclusive of all S-Q-D-C-G key performance indicators. Provide leadership through coaching, mentoring, developing and holding accountable District and/or Branch Managers to ensure business objectives are met in the key performance areas of Employee Experience, Customer Experience and Sustainability (Safety + Environmental + Economic). This in turn will support the stated EBITDA goal – organic and acquisitive. Partner and oversee successful integration of new mergers. This role covers the West Region, which includes major markets across the Midwest, Rocky Mountain region, Northern and Southern California, Southwest U.S., and Pacific Northwest, with approximately 50 branches across 20 states.
What you will need to be successful:
- Have detailed knowledge and understanding of each assigned branch’s dashboard of key metrics: sales revenue, service line mix, Rate Per Hour (RPH) by service line, client count, pitched and sold work, and gross profit. Where metrics are not being met, work with branch management to identify root cause(s) and implement countermeasures accordingly.
- Strong command of cost control and factors impacting bottom line EBITDA, with ability to focus deep into the P&L to manage cost, including all aspects of labor utilization and efficiency.
- Develop and strengthen branch management’s understanding of and ability to manage their P oversee and provide guidance in annual budget preparation.
- Maintain strong partnership with finance to closely track financially struggling branches/markets developing detailed countermeasures and recovery plans for each market.
- Participate in and at times lead the Monthly Operating Reviews (MORs), coaching both Branch and District Managers through preparation for and details within each review, ensuring meaningful countermeasures and month to month progressive improvement.
- Support, coach and strengthen District Managers and/or Branch Managers in their capability to manage and motivate Sales Arborists. Be highly proficient in the company’s chosen sales methodology – Sandler System.
- Utilize dashboard to identify under-performing Sales Arborists and partner with District and Branch Managers and Regional Sales to train, coach and improve sales effectiveness.
- Participate in relevant industry and customer events and represent the company aligned with Marketing as a brand ambassador.
- Have strong working knowledge of marketing campaigns, sales initiatives and contests, monitor results. If results are not materializing, work with branch management to identify root cause(s) and implement countermeasures.
- Partner with M&P Team on prospects, closing and integration. Ensure the assimilation of acquired entities are timely and efficacious.
- Partner with the M&P team to develop thoughtful transition and integration plans for new partnerships, working to ensure business continuity.
- Know each branch’s state of Employee Engagement as defined and measured via GALLUP’s Q 12 – coach and support management to continuously increase the percentage of fully engaged team members.
- Be proactive and detailed on the Organizational Leadership Review (9-Blocker) ensuring that those requiring performance improvement receive it and building responsible succession planning for each role.
- Ensure each branch is fully staffed, have met the +1, +2 or +3 staffing goal (during peak season) and has identified and are developing minimally one High Potential (HP).
- Ensure each branch is promoting and practicing an employee led safety culture, adhering to all Standard Work and protocols to meet the “Path to Zero” safety goal.
- Ensure each branch is operating at optimum levels to minimize environmental impact, either through daily activities and/or improvements in technology.
- Monitor each branch’s Net Promotor Score. Celebrate success and reinforce positive behaviors. Where metrics are not being met, work with branch management to identity root cause(s) and implement countermeasures accordingly.
- Understand and be committed to managing in accordance with Lean Operating and Continuous Improvement principles.
- Partner with functional leaders to gain understanding, achieve alignment and drive results.
What kind of person are we looking for? Someone with:
- BA/BS required or equivalent work experience; advanced degree or MBA highly desirable
- 10 – 15+ years relevant work experience managing a team with P&L ownership, preferably in high transaction B-to-C and/or B-to-B customer centric business
- Proven ability at coaching, developing and inspiring performance across the spectrum, from front line through management with a distributive workforce
- Proven ability to lead, manage and drive results
- Superior interpersonal, writing, communication and presentation skills
- Able to thrive in an intense, excellence driven, acquisitive growth environment.
What is essential:
- A Valid U.S. Driver’s license
- Must be authorized to lawfully work in the U.S.
Why you will love working here:
- We have lots of training opportunities and will support your continuing education in the industry.
- You’ll work alongside some of the best trained and equipped teams in the industry, with an emphasis on quality and safety.
- We’re collaborative, so you’ll have the ability to connect and collaborate with people who are experts in the field.
- We offer a competitive salary and benefits, including health and dental, paid time off, vehicle program, bonus plan, and a matched 401(K)
Physical demands of this role:
- These physical demands described must be met by an employee to successfully perform the essential functions of this job. While performing the duties of the job, the employee is subject to lift and/or move up to fifty (50) pounds.
We want everyone to be able to identify and achieve their own version of success, which means giving each team member the room and opportunity to grow. To ensure that everyone has the best chance to succeed, we invest heavily in training and continuing education. We make it easy for you to reach out and get the help you need, even when it’s from the other side of the country. This means actively fostering a collaborative culture where we come together to learn from each other and help each other succeed. We pride ourselves on creating an environment where each employee has the resources and opportunities to advance his or her career and become a go-to subject matter expert. That’s why we often say that when you work here, you thrive here.
is an equal opportunity employer and a Drug Free Workplace
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