Join arenaflex, a leader in the insurance industry, on a groundbreaking journey to revolutionize the customer experience through cutting-edge technology. As a Principal Product Manager for our Customer Data Platform (CDP), you will play a pivotal role in shaping the future of customer engagement and driving business growth. With a strong focus on innovation, collaboration, and customer obsession, we're looking for an accomplished and results-driven leader to join our team.
**About arenaflex**
arenaflex is a subsidiary of Berkshire Hathaway, a global leader in insurance and financial services. With a rich history spanning over 75 years, we've established ourselves as a trusted and innovative provider of auto insurance and other product lines. Our commitment to delivering exceptional customer experiences, combined with our cutting-edge technology, has enabled us to become one of the nation's largest and fastest-growing auto insurers.
**The Opportunity**
As a Principal Product Manager for our CDP, you will be responsible for leading the development and implementation of our customer data strategy. You will work closely with cross-functional teams, including Product Management, Servicing, Sales, Fraud, Marketing, and UX, to understand use cases and segmentation needs. Your expertise will be essential in identifying new data sources, onboarding existing data sources, and evolving our identity resolution models.
**Key Responsibilities**
* Collaborate with Product Management, Servicing, Sales, Fraud, Marketing, and UX teams to understand use cases and segmentation needs
* Work closely with internal stakeholders to understand their data needs and translate those needs into user stories for Data & Analytics, technical, and engineering teams
* Help develop a comprehensive CDP implementation strategy aligned with overall product and customer success goals
* Identify new data sources and onboard existing data sources to the CDP
* Evolve our identity resolution models (deterministic and probabilistic)
* Build and run queries to answer questions and build segment and build solutions for users of CDP to be able to self-serve
* Be the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team
* Deeply understand customer needs to define priorities, inspire the broader team, and deliver best-in-class experiences and enabling capabilities
* Help build the product roadmap, define user stories, and drive trade-off decisions
* Identify new products and features on behalf of the customer, leading 1-2 scrum teams to align on mission and deliver great results iteratively
* Leverage qualitative and quantitative data to measure results, inform the roadmap, and achieve benefit, adoption, and financial results
* Collaborate with Sr PMs, Analytics, Engineering, and Business Leaders to drive scalable data solutions
* Present effectively to high-level stakeholders, set clear priorities and direction, and build bridges across groups
* Own the product end-to-end by developing business models, defining and analyzing success metrics, and managing strategic projects
* Champion and educate product managers and lines of businesses on what the arenaflex CDP can do for their business
* Lead the CDP Squad in achieving strategic outcomes with solutions that are Valuable (our customers choose to use), Viable (the solution works within the constraints of the business), Usable (our customers can figure out how to use) and Feasible (our engineers have the skills and technology to implement)
**Essential Qualifications**
* Bachelor's degree in Computer Science or equivalent and related experience with 7+ years of proven experience as a Product Manager, with 4+ years in managing Customer Data Platforms
* Technologies for C360 PMs to be familiar with Graph and Cassandra, ADLS especially Iceberg, Snowflake, Kafka, Flink, ElasticSearch and Rosette Name Indexer or equivalent for Identity Resolution, GraphQL
* Strong strategic thinking, analytical, and problem-solving skills
* Excellent communication and interpersonal skills
* Proven ability to lead cross-functional teams and deliver results in an iterative development environment
* 4+ years on a CDP, Reverse ETL, Data Warehouse, or Integration-as-a-Service product
* Alignment-building expertise - you listen, understand, and influence at a near-executive level
* Fluency with concepts like unique identifier, API, ETL etc.
* Data proficiency - you can source, analyze, and present quantitative and qualitative data
* Excellent writing skills - you write clearly and concisely, favoring plain language over jargon
* Initiative - you take ownership of problems when next steps aren't clear
* Contribute a deep knowledge of customer data integration, identity resolution, and the related competitive landscape
**Preferred Qualifications**
* Insurance industry experience is a plus
* An Engineering background is a plus
**What We Offer**
* Annual Salary: $128,000.00 - $224,000.00
* Benefits:
+ Premier Medical, Dental and Vision Insurance with no waiting period
+ Paid Vacation, Sick and Parental Leave
+ 401(k) Plan
+ Tuition Assistance
+ Paid Training and Licensures
* A dynamic and innovative work environment with opportunities for growth and development
* A collaborative and customer-obsessed culture that values diversity and inclusion
* A comprehensive Total Rewards Program to help secure your financial future and preserve your health and well-being
**Why Join arenaflex?**
* Be part of a company that is shaping the future of customer engagement and driving business growth
* Work with a talented and diverse team of professionals who are passionate about innovation and customer obsession
* Enjoy a dynamic and innovative work environment with opportunities for growth and development
* Contribute to a company that values diversity and inclusion and is committed to making a positive impact in the community
**How to Apply**
If you're a results-driven and customer-obsessed leader who is passionate about innovation and customer engagement, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.
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