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Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
Pluss software provides shop management software with embedded payments processing to Heavy Duty Truck and Automotive Repair, Inventory management and whole shop accounting.
Job Summary:
We are looking for an experienced Point of Sale (POS) Technician to join our team. As a part of Pluss Software LLC’s Customer Support team, you will deliver complete resolutions in a timely and consistent manner to address our clients’ technical questions and concerns. You will respond daily to new and diverse customer problems and requests and will be responsible for finding solutions to match their needs.
Primary Responsibilities:
Serve as the front-line technical support resource for customers using Pluss Software products and services
Handle inbound and outbound customer calls promptly and professionally
Diagnose customer issues, assess root causes, and deliver clear, effective solutions
Drive first-call resolution while balancing service quality and appropriate escalation
Provide customer training on software applications through remote sessions
Maintain accurate, detailed documentation of customer interactions and follow-up needs
Minimum Qualifications:
Strong phone etiquette and professional customer communication skills
Demonstrated proficiency in typing, grammar, and written documentation
Working knowledge of computer applications, hardware, and related equipment
Knowledge of customer service principles and best practices
Ability to clearly explain technical concepts and solutions to customers
Strong technical aptitude and comfort working with computers and software applications
Strong analytical thinking and problem-solving skills
Additional Desired Qualifications:
Experience in an auto or diesel repair shop, parts store, or warehouse environment
Point of sale and inventory management experience
Experience with ERP software systems
Hourly Rate: $15.11-$23.56
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.