Job Description:
• Accurately and efficiently enter new orders and refill orders
• Properly handle order exceptions such as refill-too-soon, invalid orders, etc.
• Handle inbound and outbound calls with other facilities
• Identify orders that are valid and those that are invalid, and carry out appropriate order entry and workflow
• Adjudicate insurance claims and resolve rejections
• Initiate and follow through on refill requests with prescribers
• Triage and troubleshoot requests from prescribers and customers
• Proactively identify challenges and resulting solutions quickly and follow through on plan of action
• Communicate with prescribers, caregivers, leadership, and peers to work effectively together to meet deadlines
• Achieve or exceed productivity standards in a fast-paced environment
• Stay adherent to Onboarding deadlines and follow through on designated tasks
• Package Tracking via Fedex and Courier Services
• Become familiar with common EMAR programs (Therap, QuickMAR) and coordinate pharmacy transfers
• Perform Facility Training to various audiences to educate on pharmacy processes and online portal
Requirements:
• Minimum one year experience in a retail or long-term care pharmacy; 3+ years preferred
• Must possess a Texas State Board of Pharmacy Technician License
• Experience with FrameworkLTC and DocuTrack software required
• Excellent verbal and written communication skills and ability to communicate effectively with prescribers, medical staff, caregivers, leadership and peers via telephone and email
• Ability to meet deadlines and function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
• Understands basic pharmacy language needed to interpret prescriptions
• Perform basic pharmacy calculations
• Is available for occasional overtime
Benefits:
• Competitive compensation
• Comprehensive healthcare benefits
• 401(k) retirement plan
• Work From Home environment
• Paid time off
• An awesome work environment
• Opportunities to advance and grow your career
• And More!