Job Description:
• Manage high volume of People Services tickets in a Jira-based ticketing system
• Perform administrative tasks in Workday (HRIS)
• Execute data entry and spreadsheet-heavy operational work with extremely high accuracy
• Provide employee-facing support (internal customer service)
• Support onboarding workflows and contractor onboarding/offboarding as you ramp
• Identify and implement process improvements, including automation opportunities using AI tools
• Take on additional operational projects based on team needs
Requirements:
• East Coast only (firm)
• Jira and Workday are a MUST
• At least one startup or high-growth company required
• 2 to 5 years experience range $75/hr, non-negotiable
• Ticket management with volume or metrics experience
• CW lifecycle experience
• Two 30 min interviews with team members
• Nice to have: Ticket resolution metrics on the resume (agent rankings, one-touch rates)
• Process building: playbooks, documentation libraries, or training guides they authored
• Workday implementation tenant experience
• Background check administration (Checkr, vendor coordination, escalation workflows)
• I-9 and compliance documentation experience
• Cross-functional coordination with Payroll, Legal, or IT
Benefits: