Mission — Why We Need You
Behind every paycheck, every benefits enrollment, every leave request is a moment of trust. Employees trust that their pay is accurate, their coverage is solid, and their questions will be answered with clarity. The Manager of Payroll and Benefits exists to protect and strengthen that trust every single day. As Continuous grows across 30+ states, each with its own web of tax laws, wage regulations, and paid leave mandates, the complexity of getting payroll and benefits right has reached a tipping point. This role is being created now because the pace of growth and the rapidly expanding compliance landscape demands a dedicated expert who can own this space with precision and confidence.
At Continuous, we make complex simple for financial institutions, and we need someone who can do the same for our people. In this role, you will serve as the operational owner and subject matter expert across the full scope of payroll processing, benefits administration, 401(k) plan compliance, and leave management. You will partner closely with Finance and People Operations to ensure that every employee across our remote-first workforce is paid accurately, enrolled correctly, and supported through every life event, all while maintaining flawless compliance in one of the most complex multi-state environments in the country.
Objectives — The Problems You’ll Solve
As a member of the People Operations team, reporting directly to the Chief People Officer, you will own payroll, benefits administration, 401(k)/retirement plan compliance, and leave management. While this is an individual contributor role, the scope of your ownership is broad and your impact will be felt across the entire organization.
Payroll Operations. You will own the full end-to-end payroll cycle within Paycom for all employees across 30+ states, ensuring every pay run is accurate, timely, and compliant with federal, state, and local tax and wage requirements. This includes managing multi-state tax registration, withholding, and reporting obligations (quarterly and year-end filings including Forms 941, W-2, 1099, and state unemployment reports), as well as administering garnishments, levies, child support orders, and other involuntary deductions. You will reconcile payroll data to the general ledger each pay period in partnership with Finance to ensure accurate labor allocations and seamless month-end and year-end closes.
Benefits Administration. In partnership with the Chief People Officer, you will own all aspects of benefits administration, including medical, dental, vision, life, disability, FSA/HSA, and supplemental benefit programs, from plan design through enrollment, ongoing administration, and annual renewals. You will lead the annual open enrollment process end to end: coordinating plan changes with brokers and carriers, configuring enrollment in Paycom, developing employee communications, and ensuring selections auto-populate into payroll without rekeying. You will ensure compliance with ACA employer mandate requirements, including affordability testing against safe harbor thresholds, 1095-C/1094-C reporting, and tracking of variable-hour employee eligibility under look-back measurement periods. As the primary liaison with benefits brokers, carriers, and third-party administrators, you will manage vendor relationships, resolve claims escalations, and evaluate plan performance against cost and utilization benchmarks.
401(k) and Retirement Plan Compliance. You will oversee 401(k) plan administration in partnership with Fidelity, including managing contribution and loan processing through payroll, coordinating annual compliance testing (ADP/ACP, top-heavy), preparing Form 5500 filings, distributing required participant notices, and ensuring the plan operates in accordance with ERISA and IRS regulations.
Leave Management. You will manage leave-of-absence coordination as it intersects with payroll and benefits, including FMLA, state paid family and medical leave (PFML), and benefits continuation during unpaid leave, utilizing Paycom’s leave management tools while maintaining all required documentation and compliance paperwork. With new PFML programs launching across multiple states in 2026, you will track and implement emerging requirements, ensuring accurate payroll contribution withholdings, reporting, and employee communications across all applicable jurisdictions.
Across all of these domains, you will develop and maintain documented standard operating procedures (SOPs), prepare payroll and benefits reports and dashboards for leadership, and support internal and external audits related to payroll, benefits, 401(k), and tax compliance, including SOC 2 controls relevant to payroll data handling. Your closest partners will be the Finance team (for reconciliation, budgeting, and audit support) and the broader People Operations team (for employee lifecycle coordination and strategic alignment).
How You’ll Get There
In your first 6 weeks, learning the landscape and building your foundation:
Complete a full audit of current payroll processes, benefits configurations, and compliance posture across all 30+ states within Paycom, identifying gaps, risks, and immediate priorities.
Build working relationships with your key partners in Finance and People Operations, as well as external partners including benefits brokers, carriers, and the Fidelity retirement plan team.
Review all existing standard operating procedures for payroll and benefits, noting where documentation is missing, outdated, or incomplete.
Master Paycom’s payroll, benefits, GL, and leave management modules, and familiarize yourself with all benefits provider portals and the Fidelity platform.
Map the current state of PFML obligations across all applicable jurisdictions and confirm that payroll contribution withholdings and reporting are accurate.
In your first 3 months, taking full ownership and delivering zero-error payroll:
Achieve and sustain zero-error payroll processing, owning every pay run with complete accuracy, timeliness, and compliance across all jurisdictions.
Own day-to-day operations across payroll, benefits, 401(k) administration, and leave management with full accountability and minimal oversight.
Create or refine SOPs for all core payroll and benefits processes to support auditability, cross-training, and business continuity.
Present a compliance roadmap to the Chief People Officer covering multi-state tax registration health, ACA affordability posture, PFML readiness, and upcoming regulatory deadlines.
Establish recurring payroll and benefits reporting and dashboards for People Operations and Finance leadership to support strategic decision-making.
Within 9 months, operating as the trusted authority and driving strategic improvements:
Be recognized across the organization as the trusted expert and go-to resource for all payroll, benefits, and leave-related questions, with a reputation for accuracy, responsiveness, and clarity.
Lead a successful open enrollment cycle end to end, from plan evaluation and broker coordination through employee communications, Paycom configuration, and payroll integration.
Deliver strategic recommendations to leadership on benefits plan performance, cost optimization, and employee experience improvements, informed by data analysis and vendor benchmarking.
Evaluate Paycom’s Beti® employee-driven payroll to reduce manual processing effort and improve employee self-service adoption.
Support internal and external audit cycles (including SOC 2) with organized documentation, clean data, and a well-maintained compliance record.
Competencies — What We’re Looking For
Multi-State Mastery — You thrive in complexity. Navigating 30+ states’ tax laws, wage regulations, paid leave mandates, and reporting obligations is not overwhelming to you; it’s the puzzle you were built to solve. You stay ahead of regulatory changes (including new PFML programs and ACA threshold shifts) and translate them into compliant, well-documented processes before deadlines arrive.
Compliance Fluency — You speak the language of regulations fluently: FLSA, ACA, ERISA, HIPAA, COBRA, FMLA, Section 125, and the full spectrum of state-specific payroll tax and leave requirements. You understand not just what the rules say, but how they interact, and you build processes that keep Continuous ahead of risk.
Precision as a Practice — You build systems that prevent errors rather than catching them after the fact. Every detail matters: every tax filing, every benefits enrollment, every garnishment calculation. Your standard is zero-error payroll, and you design workflows and controls to make that standard sustainable.
Broker and Vendor Partnership — You cultivate strong, productive relationships with benefits brokers, carriers, retirement plan providers, and third-party administrators. You hold partners accountable to service-level expectations, negotiate effectively during renewals, resolve claims escalations with urgency, and evaluate plan performance against cost and utilization benchmarks.
Analytical Mindset — You are data-driven, analyzing payroll registers, benefits utilization reports, and cost trends to identify opportunities, manage expenses, mitigate risk, and inform strategic decisions. You reconcile with precision and can translate complex data into clear insights for leadership.
Systems Thinking — You see technology as a force multiplier. You configure and optimize Paycom’s modules to automate manual processes, drive employee self-service adoption, and build efficient workflows that scale with the organization’s growth. You look for opportunities to reduce rekeying, eliminate redundancy, and improve data integrity across systems.
Employee Advocacy — You genuinely care about helping people navigate the complexity of their pay, benefits, and leave. You explain complicated topics with patience and empathy, whether you’re walking an employee through open enrollment options, answering a question about a paycheck discrepancy, or helping someone understand their PFML eligibility.
Trusted Steward — You handle sensitive employee information (compensation data, health records, tax documents, garnishment orders) with absolute discretion. You understand the gravity of data privacy and security, particularly within a SOC 2 environment, and you consistently model the care and judgment this responsibility demands.
What’s In It For You?
At Continuous, we practice what we preach. Our total rewards reflect our commitment to our people:
A remote-first environment – Work from wherever you thrive in the contiguous U.S.
Everything you need to succeed – Mac or Dell laptop, $100/month connectivity stipend, monitors, and a $250 setup allowance
Comprehensive health coverage – 100% company-paid medical, dental, and vision for you and your family, plus $1,800 annual HSA contribution
Financial protection – 100% company-paid LTD, AD&D, and life insurance
True flexibility – Flexible PTO and working hours that respect your life outside of work
Time to recharge – 11 paid holidays plus two Wellness Days
Investment in your growth – $2,500 annual professional development stipend
How We Work — Our Core Values
Be Kind — We are kind and helpful. We care and act with empathy. We take care of ourselves, each other, and our customers. We understand boundaries. We believe clear is kind. We exhibit healthy behaviors and are self-aware.
Be Authentic — We are genuine. We are real. No pretenses. We know ourselves and celebrate our differences of thoughts, ideas, and skills. We show our true self, our whole self, every day. We unlock our teams’ potential by unlocking our own and each other’s potential. There is only one you and we want to see YOU every day.
Be Collaborative — We unite for a common cause. We are in pursuit of the best idea, not our own idea. As a remote company, we must collaborate and communicate to make a difference, an impact. We do this for our teams and for our customers.
Be Determined — Giving up is not in our nature. We are smart people who solve tough problems. We have a bias toward action. We strive for great outcomes. We achieve our goals. We deliver success for customers, ourselves, and each other.
Work Environment and Physical Requirements
This is a remote position performed primarily in a home office setting. The role involves extended computer use and virtual collaboration. Occasional travel (up to 10%) for team gatherings, open enrollment events, or vendor meetings.
EEO/AAP Statement
Unisoft International, Inc. dba Continuous is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
If you require a reasonable accommodation, contact 281-348-9606 or
[email protected].
Security Notice: Continuous will never ask for money or payment during hiring. If someone claiming to represent us requests payment, it is a scam.
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