Clover Health is a company that delivers proactive support and care to its members through its clinical Clover Home Care teams. The Patient Enrollment Specialist serves as a trusted advocate for patients considering in-home care services, educating them and guiding them through the enrollment process to improve their quality of life at home.
Responsibilities
- Engage patients and caregivers telephonically and in person to explain the benefits of home-based care services—including clinical, emotional, and logistical advantages
- Make up to 150 outbound calls daily to eligible patients
- Engage with hard to reach patients in the field up to 2-3 days per week
- Build rapport with hesitant or uncertain patients; address objections, answer questions, and provide personalized support to encourage enrollment
- Use motivational interviewing techniques and empathy-driven communication to support patients through their decision-making process
- Review and respond to incoming referrals; conduct proactive outreach to eligible patients in a timely manner
- Guide patients through the enrollment process from start to finish—including eligibility verification, paperwork completion, and consent collection
- Coordinate closely with care teams, discharge planners, physicians, and social workers to ensure timely communication and continuity of care
- Reconnect with undecided patients to reassess readiness and continue relationship-building until a decision is reached
- Maintain accurate records of outreach efforts, patient concerns, and enrollment status in EMR systems
Skills
- Based in Georgia or New Jersey and have a valid driver's license, plus reliable transportation
- 1–3 years of experience in healthcare outreach, patient engagement, admissions, sales, or a comparable patient-facing role
- Comfortable working in a metrics-driven, goal-oriented environment
- Strong verbal and written communication skills, with the ability to explain medical and logistical information in patient-friendly terms
- Confident in navigating objections and conducting empathetic, sensitive conversations
- Experience with EMR systems
- Prior experience in home health, hospice, managed care, or chronic condition programs
- Familiarity with Athena EMR system
- A passion for supporting vulnerable or underserved populations
- Bilingual skills (especially Spanish)
- Prior exposure to home health, hospice, managed care, or chronic condition programs
Benefits
- Competitive hourly rate
- Performance-based bonus program
- 401k matching
- Regular compensation reviews
- Comprehensive medical, dental, and vision coverage
- No-Meeting Fridays
- Company holidays
- Access to mental health resources
- Generous time-off policy
- Up to 18 days of vacation per year
- Clover recognizes 10 federal holidays including New Year's Day, Juneteenth, and Christmas
- 4 additional paid holidays
- 1 floating holiday
- Week of Rest
- Learning programs
- Mentorship
- Professional development funding
- Regular performance feedback and reviews
- Reimbursement for office setup expenses
- Monthly cell phone & internet reimbursement
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Remote-first culture
- Paid parental leave for all new parents
Company Overview
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