Patient Engagement Specialist - Contractor Only
Job Title: Patient Engagement Specialist
Classification: Part Time/1099 Contractor
Work Structure: Fully Remote
Hours/Shift: Mon-Fri + every other Saturday; 6.5 hours/day, between hours of 8am and 10pm ET
Team: Clinical Operations
Reporting to: Senior Manager, Cardiac Rehab
Location: United States
Compensation: $20-$22 per hour *(based upon level of experience)
What we're looking for
Our mission is to empower everyone to live a long, full, and optimal life by redefining the future of heart health. We do this by working with patients to design a recovery program to meet their needs and ensure maximum benefits to their health. We are seeking a dependable, detail-oriented Patient Engagement Specialist to provide exceptional support to our patients and providers to ensure sessions are completed without any issue.
Responsibilities
Schedule patient sessions and provide reminders about upcoming sessions
Complete task tickets as assigned to ensure patient schedules are accurate
Outreach patients at risk for churn in the program.
Help identify engagement strategies for patients throughout their program journey with Aviary Health
Communicate with providers and other care team members about patient scheduling delays or changes
Engage with patients using chat system, email, video conference, and phone
Educate patient about program offerings and use of the Aviary Health app
Troubleshoot any session technical issues that may arise, this includes supporting patients in joining virtual Zoom sessions from a Aviary Health-issued device or the patient’s personal device
Collect regular feedback from patients and share insights with the Operations Team
Your Past Experience
1-3 years of customer support experience
Preferred 1+ years of healthcare experience
Tech support background
Experience with Android and Apple operating systems
Excellent verbal communication skills
Excellent writing skills
Patient scheduling
Excellent attention to detail
Organized; strong ability to prioritize work appropriately and manage time
Patient Retention and Outreach
Requirements
Quiet workspace with consistent, high-speed internet access
Reliable computer with headphones/headset if needed
Working, reliable cell phone line to make outgoing calls and receive incoming calls *(VOIP application will be provided)
*Note: This is a 1099 contractor position