Overview
Start Date: 8/3/26
Pay: $18.00 - $19.00/HR
Schedule: Monday - Friday/ 8-5am CST
*Candidates in the Central Time Zones will be prioritized for consideration.*
As a Patient Access Representative, you are responsible for proactively requesting and obtaining prescriptions and insurance authorizations for an assigned portfolio of patients. You will work closely with medical offices, insurance payers, and internal teams to ensure required documentation is accurate, complete, and received in a timely manner to support uninterrupted patient services. This is a remote, detail-driven role requiring strong follow-up skills, healthcare administrative experience, and a sense of urgency.
Our Mission: To revolutionize the way homecare is delivered, one patient at a time.
Why Join Us?
100% Remote
Equipment Provided
Full Benefits Package (Medical, Dental, Vision, 401k, PTO)
Paid Holidays + Bonus Days Off
Structured onboarding and role-based training
Opportunities for internal growth
Competitive hourly pay starting at $18.00 per hour depending on experience
What You'll Do:
Request and obtain prescriptions and authorizations from medical offices and insurance companies
Follow up with providers and payers to ensure timely receipt of required documentation
Resolve questions related to Certificates of Medical Necessity (CMN) and participating provider requirements
Re-verify patient eligibility for ongoing services
Maintain accurate, compliant documentation in accordance with HIPAA and regulatory standards
Communicate with patients, provider offices, and internal teams to resolve access-related issues
The Right Fit Is:
Experience with insurance authorizations, pre-certifications, or prescription follow-up
Strong attention to detail and sense of urgency
Comfortable managing multiple patient accounts and deadlines
Effective written and verbal communication skills
Able to work independently in a remote environment
Remote Work Requirements:
Ability to maintain a quiet, dedicated workspace that is free of background noise and ongoing distractions
Ability to participate in virtual meetings with a professional, camera-ready presence
Ability to demonstrate strong time-management skills, as well as accountability and self-direction
Must be able to operate off reliable, high-speed internet
Position Qualifications:
High school diploma or GED required; Associate’s degree preferred
2+ years of healthcare administrative, medical office, or insurance-related experience
Insurance authorization or precertification experience preferred
Home health, DME, or enteral experience a plus
Proficiency in Microsoft Office (Outlook, Word, Excel)
Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.