🚀 ServiceTitan Partner Success Manager (PSM) – Residential Home Services (Garage Doors)
Guild Garage Group
Remote Position | $90,000 – $110,000 annually | Reports to Director of Integrations
Position Summary:
The ServiceTitan Partner Success Manager (PSM) is the primary point of contact and strategic partner for a portfolio of brands within Guild Garage Group. This role is responsible for guiding brands through the full lifecycle of onboarding, implementation, adoption, optimization, and long-term success within ServiceTitan.
The PSM serves as the go-to expert for all ServiceTitan related initiatives, support, and operational best practices while driving continuous improvement and operational consistency across assigned brands.
This is a fast-paced, high-volume role requiring strong project management, training, coaching, and relationship management skills.
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Key Responsibilities
Partner Lifecycle Management
Serve as the primary ServiceTitan partner for assigned brands
Guide brands from onboarding through operational maturity
Build strong relationships with leadership and operational teams
Ensure successful adoption of Guild Garage Group standards and best practices
Onboarding & Implementation
Lead onboarding and implementation of ServiceTitan core and Pro products, including CCP
Translate legacy workflows into scalable ServiceTitan processes and Guild standards
Project manage onboarding timelines, deliverables, and go-live execution
Travel onsite for 1–2 weeks during go-live to support launch and stabilization
Training & Coaching
Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and best practices
Provide ongoing coaching to improve adoption, consistency, and operational performance
Conduct weekly scorecard reviews with brands and coach teams on areas of opportunity and improvement
Support & Continuous Improvement
Act as the primary escalation point for ServiceTitan-related questions, issues, and initiatives
Identify opportunities to improve workflows, efficiency, and overall platform utilization
Support rollout of new tools, processes, and operational initiatives across brands
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Qualifications
Expert-level knowledge of ServiceTitan
Experience onboarding and supporting multi-location service businesses
Strong training, facilitation, and coaching skills
Proven project management and implementation experience
Ability to manage multiple brands and priorities in a high-volume environment
Strong communication, organization, and problem-solving skills
Willingness to travel as needed for onsite onboarding and support
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What Success Looks Like
Smooth onboarding and successful go-live execution
High ServiceTitan adoption and process consistency across brands
Improved operational performance and KPI achievement
Strong partner relationships and long-term engagement
Continuous improvement mindset across all assigned locations
What we have to offer you!
Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching
Employee Discount
Employee Referral
You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles
Ready to Join Us?
If you’re a ServiceTitan expert who loves building scalable systems, managing complex integrations, and driving real results, we want to hear from you!
👉 Apply today and become a key player in the future of Guild Garage Group.
Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Guild may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
Pay Range
$90,000—$110,000 USD
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