The Partner, Client Delivery Lead, Managed Services will be responsible for driving the adoption of delivery best practices, meeting SLAs and KPIs, and achieving financial performance. He/she will lead the delivery organization, establish governance structure, and develop pricing and deal structure for new offerings.
Requirements
- University Degree and minimum 15 years of prior relevant experience
- 15+ years' experience in BPO as a delivery leader
- Experience leading a large delivery organization or a portfolio
- Managed Service experience in Financial Crimes Compliance
- Experience in implementing commercial best practices and processes for contract compliance
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
Originally posted on Himalayas
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