Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking a motivated and friendly Storage Customer Service Representative to join our team. As a key member of our support team, you will be the face of our exceptional service, ensuring that customers receive the help they need on their journeys.
**About arenaflex**
arenaflex is a leading provider of innovative storage solutions, dedicated to making a positive impact on our customers' lives. Our mission is to provide exceptional service, quality products, and a commitment to excellence that sets us apart from the rest. With a strong focus on customer satisfaction, we strive to create a culture of health and wellness, where our team members feel valued, supported, and empowered to succeed.
**Job Summary**
As a Storage Customer Service Representative, you will work closely with our site manager to ensure the smooth operation of our facilities. Your primary responsibilities will include:
* Supporting the site manager with facility operations
* Answering phone inquiries from active and prospective customers
* Showing storage units, explaining the terms of rental agreements, and preparing rental contracts
* Performing general routine property cleanup and minor repair work
* Ensuring that all vacant storage units are clean, dry, secure, and available for new customers
* Participating in ongoing continuous arenaflex education through our comprehensive training program
**Key Responsibilities**
* Provide exceptional customer service, responding to phone inquiries and resolving issues in a timely and professional manner
* Show storage units to customers, explaining the terms of rental agreements and preparing rental contracts
* Perform general routine property cleanup and minor repair work, ensuring that facilities are clean, safe, and secure
* Ensure that all vacant storage units are available for new customers, maintaining a high level of inventory management
* Participate in ongoing continuous arenaflex education, staying up-to-date on industry trends and best practices
* Collaborate with the site manager to achieve facility goals and objectives
**Minimum Qualifications**
* Driver's license and the ability to maintain a clean driving record
* Excellent communication skills, with the ability to effectively interact with customers and team members
* Availability to work on weekends and holidays, with flexibility to adapt to changing schedules
**Preferred Qualifications**
* Previous customer service experience, preferably in a storage or logistics environment
* Basic knowledge of storage operations and facility management
* Ability to lift up to 50 pounds, with frequent standing, walking, and bending
* Strong problem-solving skills, with the ability to think critically and resolve issues independently
**Work Environment**
The work involves moderate risks or discomforts, requiring special safety precautions, such as working around moving parts, machines, fumes, or irritating chemicals. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.
**Physical Demands**
The work requires some physical exertion, including long periods of standing, walking, and repositioning to reach and use tools. You may be required to move a minimum of 50 pounds, assisted or unassisted.
**Benefits and Perks**
As a Storage Customer Service Representative with arenaflex, you will enjoy a range of benefits and perks, including:
* Competitive hourly rate
* Opportunities for advancement and career growth
* Comprehensive training program, with ongoing education and development opportunities
* Flexible scheduling, with the ability to work remotely
* Access to our state-of-the-art facilities and equipment
* Discounts on arenaflex products and services
* Recognition and rewards for outstanding performance
**Compensation and Benefits**
arenaflex offers a competitive hourly rate, with opportunities for advancement and career growth. Our comprehensive benefits package includes:
* Health insurance and prescription plans, if eligible
* Paid holidays, vacation, and sick days, if eligible
* Life insurance
* MetLaw Legal program
* MetLife auto and home insurance
* Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
* 401(k) Savings Plan
* Employee Stock Ownership Plan (ESOP)
* 24-hour physician available for kids
* Dental and Vision Plans
* Business travel insurance
* You Matter EAP
* LifeLock Identity Theft Protection
* Critical Illness/Group Accident Insurance
* Dave Ramsey's SmartDollar Program
**How to Apply**
If you are a motivated and friendly individual with a passion for delivering exceptional customer service, we want to hear from you! Apply now to join our team as a Storage Customer Service Representative, and take the first step towards a rewarding and challenging career with arenaflex.
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