At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.
Role Overview:
Could you be our next Part Time - QAC Representative? American Income Life is looking for an experienced Part Time - QAC Representative to join the team!
In this role, you will be responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.
This is a remote / work from home position.
What You Will Do:
· Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment.
· Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed.
· Clearly explain the application process to potential customers.
· Accurately complete additional paperwork as needed.
· Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database.
· Transfer calls to appropriate department as needed.
· Successfully meet the minimum expectation for departmental key performance indicators (KPIs).
What You Can Bring:
· Minimum typing requirement of 35 wpm
· Excellent oral and written communication
· Superior customer service skills required – friendly, efficient, good listener
· Proficient use of the computer, keyboard functions and Microsoft Office
· Ability to multi-task
· Ability to work under pressure
· Excellent organization and time management skills
· Must be detail oriented
Desired Skills:
· Knowledge of medical terminology and spelling a plus
· Have a desire to learn and grow within the Company
How American Income Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:
· Competitive compensation designed to reflect your expertise and contribution.
· Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
· Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
· Paid holidays and time off to support a healthy work-life balance.
· Parental leave to help our employees welcome their new additions.
· Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
· Company-paid counseling for assistance with mental health, stress management, and work-life balance.
· Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
· Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential.
At American Income Life, your voice matters!
Required Skills
Required Experience
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