**Join arenaflex's Global Team and Shape the Future of Remote Video Meetings**
Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a remote work environment and enjoy collaborating with diverse teams? Look no further! arenaflex, a pioneering remote-first video meetings company, is seeking a Part-time Customer Support Advisor to join our global team. As a key member of our support team, you will play a vital role in helping our customers succeed with our Whereby Meetings product.
**About arenaflex**
arenaflex is a remote-first company that values diversity, inclusivity, and simplicity. We believe that everyone has a unique story to tell and that our differences are a strength. Our mission is to create a world where anywhere works, and we're committed to making remote work accessible to everyone. With a Scandinavian simplicity at heart, we're dedicated to building a product that makes remote video meetings seamless and enjoyable.
**The Role**
As a Part-time Customer Support Advisor, you will be responsible for providing exceptional support to our customers, responding to their queries, and helping them get the most out of our Whereby Meetings product. This is a part-time role, requiring 10 hours of work per week, and can be done remotely from anywhere in Europe, the UK, or the USA. You will be working as a consultant for our team, rostered on flexible hours around your commitments and life.
**Key Responsibilities**
* Respond to around 20 customer queries per day, ranging from troubleshooting problems, managing customer accounts and subscriptions, and helping customers understand how to get the most out of Whereby
* Join support meetings and discussions around recurring issues and solutions
* Help our team find new ways of offering support, such as introducing new tagging and templates
* Identify customer feedback or issues that need to be shared with the team
* Assist in improving customer support processes and documentation, such as adding new templates and workflows
* Document and share customer feedback on improvements and feature requests
**Characteristics of a Successful Candidate**
* You never sacrifice quality for quantity
* You approach every customer interaction with empathy and care
* You're comfortable interacting with customers from all nationalities, cultures, and walks of life
* You have solid typing skills and bring an authentic, human tone to your written communication
* You've worked remotely in the past in some capacity and understand the pros and cons of working in a distributed team
* You're a problem solver by nature and aren't afraid to seek out answers or solutions independently
* You keep a keen eye out for ways to improve customer experience and outcomes
**Scope of Work**
* Answering Tier 1 and Tier 2 customer support from our Free, Pro, and Business customers
* You will be provided training and support with Tier 2 support tickets during your training
* Assisting in improving customer support processes and documentation
* Documenting and sharing customer feedback on improvements and feature requests
* Getting involved in arenaflex's social and cultural ways of working
**How We Measure Success**
* Quality of responses
* Volume of tickets answered
* Number of replies per resolve
* Customer Satisfaction rating
**What We Offer**
* A competitive flat rate of $23 per hour globally, £17 per hour for UK candidates, and €20 for European candidates
* A flexible, part-time schedule of 10 hours per week
* Opportunities for career growth and professional development
* A dynamic and inclusive work environment
* Access to cutting-edge technology and tools
* A comprehensive benefits package, including health insurance, retirement plans, and paid time off
**How to Apply**
If you're passionate about delivering exceptional customer support and want to join a global team that values diversity and inclusivity, apply now! Please submit your application, including your resume and a cover letter, to
[email protected]. We can't wait to hear from you!
**Background Checking**
arenaflex performs background checks on certain roles. For more information about how and why we carry out background checks, please visit our website or email
[email protected].
**Legitimate Posting**
If you're not seeing this role advertised on our website, it's likely that the role is closed for new applications. Unfortunately, we're not always in control of where our roles are posted, and some websites may post our roles without our express consent. If you have any questions or concerns, please don't hesitate to reach out to our careers team at
[email protected].
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