At arenaflex, we're dedicated to providing exceptional customer service and support to our community. As a Part Time Customer Service Representative, you'll play a vital role in dispatching emergency service calls, providing customers with emergency pricing, and answering, screening, and forwarding calls. If you're passionate about delivering outstanding customer experiences and have a knack for multitasking, we want to hear from you!
• *About arenaflex**
arenaflex is a leading provider of life safety solutions, serving the community with a commitment to excellence and customer satisfaction. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. As a customer service representative, you'll have the opportunity to work in a fast-paced environment, develop your skills, and contribute to the success of our organization.
• *Job Responsibilities**
As a Part Time Customer Service Representative, you'll be responsible for:
• Providing exceptional customer service by dispatching emergency service calls, providing customers with emergency pricing, and answering, screening, and forwarding calls
• Creating and dispatching orders and dispatching technicians promptly to ensure timely resolution of customer issues
• Providing product and service information to customers, including routing calls to other team members for additional support
• De-escalating situations by offering patience and support to customers
• Analyzing data to determine answers to questions from customers or members of the public
• Providing information to customers about customer location, including the location of departments or offices, employees within the organization, or services provided
• Assisting in special projects assigned, including reports and analyzing data
• Special handling of customer support by tracking and follow-up information requests
• *Key Qualifications**
To succeed in this role, you'll need:
• Call Center or Customer Service experience (preferred)
• Excellent phone skills, including familiarity with working a multi-line phone system
• Excellent listening skills and an empathetic voice and manner
• Minimum typing ability of 30 words per minute
• Ability to learn and utilize new and existing computer software in a proficient and timely manner
• Ability to thrive in a fast-paced environment and multitask while assisting customers
• Desire and interest to learn about the life safety field (prior experience a plus)
• Entry-level knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel, or any other specialty system needed to properly perform job functions
• Ability to work independently and as part of a team
• Strong organizational skills, punctuality, and dependability
• Integrity that aligns with arenaflex's company values
• *Physical Requirements**
This role is remote with onsite training at our office in Elgin, IL. Sitting at a desk and speaking on the phone, using a computer are typical requirements of this role.
• *Why arenaflex?**
At arenaflex, your work will have a direct impact on the safety of our community. We offer a rewarding career with opportunities for growth, competitive pay, and comprehensive benefits, including medical, dental, and vision coverage from day one. The starting pay for this role is $18-19 hourly.
• *Equal Opportunity Employer**
arenaflex is an equal-opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
• *How to Apply**
If you're ready to make a difference and take your career to the next level, we want to hear from you! Please submit your application, including your resume and a cover letter, to [email protected].
• *Benefits**
• Competitive hourly rate: $18-19
• Comprehensive benefits, including medical, dental, and vision coverage from day one
• Opportunities for growth and professional development
• Collaborative and dynamic work environment
• Flexible scheduling to accommodate your needs
• *Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities**
arenaflex is an equal-opportunity employer, committed to providing a workplace that is free from discrimination and harassment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
• *Know Your Rights**
arenaflex is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.