The primary responsibility of this role is for a Licensed Physical Therapist to remotely monitor patients, via audio/visual technology, while the patient is using the PortableConnect and other related devices. This role is key to ensuring patients have a safe and positive experience while fully complying with their prescribed treatment plan, in order to achieve optimal health outcomes. This is in a 24/7 environment.
Other duties are as follows:
• Licensure Compliance: Maintain active licensure requirements in all applicable states, or commit to pursue licensure in all applicable states.
• Clinical Support: Use clinical expertise to respond to patient inquiries and concerns in a reassuring and empathetic manner as it relates to their ongoing progress with their prescribed treatment plan.
• Clinical Oversight: Supervise and approve Patient Monitoring Assistants’ work.
• Proactive mitigation: Monitor, anticipate and mitigate potential disruptions to patient monitoring workflows to ensure they are fast and accurate.
• Data Tracking and Reporting: Maintain accurate records of patient interactions and progress in compliance with company policies.
• Patient Education and Support: Educate patients on the benefits and importance of the prescribed medical device, and provide motivational counseling that generates excitement and commitment to its consistent use.
• Interdepartmental Coordination: Establish, monitor, and maintain key performance metrics that would be in alignment with other departments’ metrics, and participate in recurring meetings with those departments to ensure operational success at a patient level.
• 1+ years prior experience in providing direct care to patients (required).
• Doctor of Physical Therapy (DPT) [required]
• Licensed by passing the National Physical Therapy Examination (NPTE)
• 1+ years prior telehealth experience (preferred).
• Experience with Medicare population (preferred).
• Previous leadership experience (preferred).
• Excellent communication and interpersonal skills to build and maintain customer relationships.
• Proficient in using telemetry monitoring equipment and related software.
• Knowledgeable about HIPAA regulations and maintaining patient confidentiality.
• Knowledgeable about DME products and their applications.
• Familiar with healthcare regulations and industry trends.
• General understanding of insurance claims and reimbursement processes.
• Has a solution-selling mindset and approach.
• Ability to adapt to changes in regulations and/or company policies.
• A commitment to providing exceptional customer service and ensuring customer success.
• Empathetic and patient when dealing with others.
• Ability to work collaboratively with cross-functional teams.
• Strong problem-solving and analytical abilities to address customer concerns effectively.
• Excellent organizational abilities and attention to detail.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Experienced using customer relationship management (CRM) software and other relevant tools.
• Proficiency in healthcare information systems and technology.
• Proficiency with using Electronic Health Records (EHRs).
• Proficiency with using MS Office applications.
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