WHAT YOU’LL BE WORKING ONHandling operational and documentation-related requests from partners and merchants
Preparing and processing supporting documentation for verification and partner-related cases
Managing ongoing operational workflows and request queues
Monitoring deadlines, statuses, and follow-ups for active cases
Collecting and organizing information related to chargebacks, refunds, and partner requests
Supporting high-volume operational tasks in a fast-paced fintech environment
WHAT YOU NEED TO SUCCEED IN THIS ROLEPrevious experience in operations, support, back office, fintech support, payment operations, or similar roles
Ability to work with large volumes of operational and documentation-related tasks
Strong attention to detail and organizational skills
Ability to quickly learn internal tools and processes
Analytical and process-oriented mindset
Comfortable working in a fast-paced environment with changing priorities
Strong communication skills
Fluency in russian and at least B2 English
WHAT WE OFFER
An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
Work with coworkers who are passionate about their business
Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
Health insurance coverage
Remote work
20 days of vacation time; bank holidays; sick leaves; additional birthday day off
You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture