Operations Associate, Credentialing and Payer Enrollment

Job Description: • Own the day-to-day tracking and progress of clinician credentialing and payer enrollment workflows, ensuring applications move forward accurately and on time. • Identify and resolve blockers across credentialing, enrollment, and re-credentialing processes. • Support clinicians directly by guiding them through credentialing and enrollment requirements and helping resolve missing or incomplete documentation. • Monitor re-attestation, re-credentialing, and ongoing compliance requirements to prevent downstream delays. • Analyze credentialing and enrollment data to surface trends, risks, and opportunities for improvement. • Prepare clear reporting for internal stakeholders, audits, and leadership • Identify process gaps, inefficiencies, or manual work and help implement improvements over time. • Use spreadsheets, dashboards, and internal tools to manage workflows and track performance. • Provide subject matter expertise to Wheel team members and/or clinicians about Wheel’s credentialing and payer enrollment operations. • Review clinician licensure and, in collaboration with the Marketplace team, identify strategies to increase clinician capacity and earnings. • Assist with additional duties as assigned by the Manager to support Wheel’s Provider Operations. • Communicate clearly, professionally, and empathetically with clinicians and internal partners. Requirements: • 3+ years of professional experience, ideally in operations, healthcare/ telehealth or a fast-paced startup environment. • 1+ years of experience in credentialing and/or payer enrollment, including hands-on experience with the CAQH Provider Data Portal and Verifiable or Medallion. • 1+ experience with data analysis and visualization- you are comfortable working in spreadsheets, interpreting metrics, and using data to manage workflows and spot issues. • You're highly organized but also thoughtful about how work gets done, not just checking boxes. • You communicate clearly and confidently with clinicians and internal partners. • You're comfortable in detail-oriented work *and* curious about how to improve processes over time. • You are curious about AI and eager to use AI to create efficiencies and high quality experiences. Benefits: • Medical, Dental and Vision • Ancillary: Life, Short and Long Term Disability • 401K match • Flexible PTO • Parental Leave • Stock options • Additional programs and perks Apply tot his job Apply To this Job