On-Call Mobile Crisis Responder

On-Call Mobile Crisis Responder Location:Remote, Training - Park Forest, IL Schedule: On-call; evenings and weekends required Position Type: On-Call, Part-Time Compensation: Compensation is provided per day and per crisis event, with rates ranging from $30 to $225 per day/event, depending on the nature and duration of the assignment. SUMMARY Our client is seeking an On-Call Mobile Crisis Responder to provide immediate crisis intervention services to youth under 21 who are experiencing a mental health emergency that may pose a danger to themselves or others. This position is critical in stabilizing crisis situations through rapid in-person response and short-term service linkage. RESPONSIBILITIES • Serve as an on-call responder for Designated Service Area (DSA) #25. • Be immediately available during scheduled on-call shifts to respond to crisis referrals for youth under the SASS program, as well as Medicaid adults, MCO members, and Pathways clients. • Accept all crisis referrals from the CARES line within 30 minutes—no-decline policy applies. • Respond in-person to all Mobile Crisis Response (MCR) requests within 90 minutes of receiving the referral. • Complete crisis screening and assessment using the Illinois Medicaid Crisis Assessment Tool (IM-CAT). • Provide immediate short-term follow-up, transition planning, and linkage to necessary services. • Complete MCR intake documentation at the point of crisis and ensure all records are accurate and timely. • Facilitate safe outcomes such as family reunification, temporary placement, or psychiatric hospitalization. • Coordinate referrals and follow-ups based on client and family needs. • Remain reachable via mobile phone during on-call hours; maintain a home phone line as a backup contact method. • Submit all required administrative documentation (e.g., mileage logs, timesheets) per agency protocols. • Attend supervision, team meetings, and ongoing training as required. • Adhere to mandated reporting requirements and agency policies. • Provide on-call crisis support as directed by the supervisor. • Perform additional duties as assigned. TRAUMA-INFORMED APPROACH All team members must apply a trauma-informed framework that prioritizes the “5 S’s”: • Safety – Ensure both physical and emotional safety. • Self-regulation – Maintain emotional control to better support clients. • Supportiveness – Cultivate respectful and empathetic relationships. • Strengths – Recognize and build upon client strengths. • Self-care – Engage in practices that protect personal well-being and reduce stress. QUALIFICATIONS • Education: Bachelor’s degree in Social Work or a related field (required). • Experience: Minimum of 1 year working with at-risk youth and/or in crisis response. • Language Skills: Strong verbal and written communication; able to document and present case information effectively. • Math Skills: Basic skills including percentages, ratios, and data interpretation. • Reasoning: Capable of addressing a variety of crisis scenarios with sound judgment. • Job Knowledge: Understands and applies knowledge necessary for effective crisis intervention. • Quality: Demonstrates accuracy and thoroughness in all work. • Safety: Committed to adhering to all safety and infection control protocols. OTHER REQUIREMENTS • Flexible availability for on-call shifts, including nights and weekends. • Must be able to transport clients using a personal vehicle. • Openness to feedback and continuous improvement. • Participation in all required trainings, meetings, and performance improvement activities. CERTIFICATES, LICENSES & INSURANCE • Valid Illinois driver’s license • Clear driving record • Proof of current automobile insurance COMPENSATION • Compensation is provided on a daily and per-crisis-event basis. • Rates range from $30 to $225 per day/event, based on the nature and duration of the assignment.