Join arenaflex, a global leader in the beverage industry, as we continue to refresh the world and make a difference. As a National Customer Operations Manager, you will play a key role in driving beverage quality, revenue, and profit for our customers, while ensuring proper cost management to achieve our goal of becoming our customers' most valued supplier.
**About arenaflex**
arenaflex is a multinational beverage company that has been a leader in the industry for over 130 years. We are proud of our rich history and our commitment to innovation, quality, and customer satisfaction. Our portfolio represents over 250 products, including some of the most popular brands in the world, such as arenaflex, Simply, fairlife, and Topo Chico. We work with a diverse group of customers, ranging from retail and grocery store outlets to theme parks, movie theaters, restaurants, and many more.
**Job Summary**
The National Customer Operations Manager (NCOM) on the Inspire Account Team is responsible for interfacing with customers and account teams to configure and own fulfillment of account-based equipment, service, and supply chain solutions to support our customer value-creation strategy. As a key member of our team, you will lead customer selling efforts of operational products and services, provide operational subject matter expertise to external and internal clients, and lead short and long-term business operational planning for a portfolio of customers.
**Key Responsibilities**
* Lead customer selling efforts of operational products and services and customer stewardship
* Provide operational subject matter expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
* Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
* Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
* Lead internal project team resources and project communication with customer and account team
* Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts
* Identify key drivers of service to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex
**Qualifications & Requirements**
* Bachelor's degree (BS/BA) or equivalent required
* Master's degree (MS/MA/MBA) or equivalent preferred
* Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
* 3 or more years of customer management experience or customer operational management experience
* 2-4 years of general operations experience
* 2-4 years of project management experience
* Experience working with data, specifically manipulation and analysis
* Functional skills:
+ Technical capability (equipment and online tools): able to create operational solutions and utilize system tools to deliver customer value
+ Financial acumen: build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio
+ Presentation development and delivery: utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition both written and verbally
+ Influencing: able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome
+ Strategic thinking: able to create a strategic plan that addresses customer needs while also driving company profitability
**What We Can Do for You**
* Iconic & Innovative Brands: our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, fairlife, and Topo Chico
* Expansive & Diverse Customers: we work with a diversified group of customers, ranging from retail and grocery store outlets to theme parks, movie theaters, restaurants, and many more each day
* Skills:
+ Data analysis and manipulation
+ Project management
+ Operational planning and execution
+ Customer stewardship and relationship management
+ Financial management and budgeting
+ Presentation development and delivery
**Our Purpose and Growth Culture**
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
**Expected Salary**
The expected salary for this position is competitive and based on industry standards.
**Apply Now**
If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this position. Please visit our website to learn more about our company culture and to submit your application.
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