The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.
We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!
SUMMARY/OBJECTIVES
It is the responsibility of the Mortgage Loan Processor III to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Functions include managing a pipeline of loan applications, collection and review of mortgage related documents and driving the loan process from application through closing. Maintains compliance with SouthState Bank Corporate Code of Conduct and Ethics, all anti-money laundering guidelines, regulatory requirements, and all other applicable operating procedures.
ESSENTIAL FUNCTIONS
This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:
Review and analyze loan application and all supporting documentation, including credit report, income documents, asset documents, property documentation, AUS findings and other documentation specific to the loan submission.
Perform income calculations and asset reconciliations
Request documentation from Customer and/or Loan Officer as applicable to the loan submission
Keep Customer and Loan Officer updated on document requests and loan status using verbal and written (electronic) communication practices
Update LOS, AUS and any other applicable loan decisioning systems
Maintain working knowledge all applicable program guidelines, including any secondary investor guidelines specific to the loan submission
Order third party services including, but not limited to, tax transcripts, title work, flood determination, appraisal, and insurance declarations information
Run and review Compliance and Fraud engines; follow established procedures to address and/or clear findings, including updating loan data inside of LOS as applicable
Submit a complete and accurate loan file to underwriting (internal, private mortgage insurance company or investor)
Obtain all required conditions as established by underwriting
Request initial Closing Disclosure and submit a complete and accurate loan file to closing
Coordinate closing date with Loan Officer, Customer and Closing Agent
Manage pipeline to meet established SLA’s and critical loan dates (e.g.: contingency, closing and lock expiration)
Other duties as assigned by management that are deemed essential
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPETENCIES
Technical Knowledge – Proficient in all mortgage loan products/loan types and highly complex income and loan scenarios (e.g., complex self-employed borrowers with multiple companies owned, income types, etc.)
Computer Knowledge – Possesses basic computer knowledge and the ability to learn other software utilized within the department, as well as any new software programs implemented by the Bank; working knowledge of Microsoft Outlook, Word, and Excel
Interpersonal Relationships – Maintains a professional standard when working with customers and co-workers; maintains emotional control when faced with opposition and pressure from others and/or stressful conditions; have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
Communication – Maintains a professional standard, including spelling and punctuation, when utilizing verbal or written (electronic) communication; asks questions when necessary for clarification purposes; keeps all parties accurately informed; communicates timely; maintains confidentiality where applicable
Attention to Detail – Work product is thorough and accurate; is highly organized; maintains a high level of data integrity
Collaboration – Works professionally with others; is cooperative and engaged when participating in group exercises; supports working toward common goals
Flexibility – Able to keep up with and implement changes made at the direction of Leadership; can handle simultaneous tasks; able to adhere to specific timelines/deadlines
Time Management – Organizes time and resources efficiently; manages multiple tasks; meets deadlines consistently
Customer Service – Provide a high level of service to internal and external customers
Qualifications, Education, and Certification Requirements
Education: Bachelor’s degree or equivalent work experience
Experience: 3 – 5 years in the residential mortgage lending industry; 3 – 5 years residential mortgage loan processing experience
Certifications/Specific Knowledge: Working knowledge of Encompass LOS preferred, but not required
TRAINING REQUIREMENTS/CLASSES
Required annual compliance training, New Employee Orientation
PHYSICAL DEMANDS
This position requires a large amount of time in front of a computer with multiple monitors; must be able to sit or stand for long periods of time. Must be able to efficiently access and interpret information on computer screens, documents, and reports.
WORK ENVIRONMENT
Must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed.
TRAVEL
Travel may be required to attend meetings or other Bank-sponsored events upon request by Leadership.
Equal Opportunity Employer, including disabled/veterans.
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