careerzynith partners with federal defense, intelligence, and civilian agencies to solve their most mission-critical challenges and deliver lasting, positive outcomes. Since our founding, we have helped public-sector clients harness both established and emerging technologies to modernize their enterprises, accelerate innovation, and build sustainable operational success. The forward-leaning, mission-focused solutions we deliver are carefully tailored to each client’s unique environment — with a steadfast commitment to keeping our nation safe, secure, and prepared for what comes next.
careerzynith is headquartered in Tysons Corner, VA and serves federal clients across the country. Our people-first culture is built on collaboration, professional growth, and technical excellence. We are currently seeking a dedicated Mid-Level Application Support Specialist to join our remote technical support team supporting a high-impact federal agency initiative powered by Amazon Connect, Amazon Lex Chatbot, and Salesforce Customer Service Incident Management.
Work Location: Remote (U.S.-based candidates only)
Clearance Required: Active Department of Defense SECRET (interim adjudications cannot be accepted)
Citizenship: U.S. Citizenship required
We are looking for an experienced and driven Mid-Level Application Support Specialist (with Chat Support) to support the launch, operation, and continuous improvement of a federal agency’s Contact Center ecosystem. In this pivotal role, you will be a key contributor within careerzynith’s technical support team, helping to develop and sustain an initiative that leverages Contact Center Tools — including Amazon Connect OmniChannel Contact Center, Amazon Lex Chatbot, and Salesforce Customer Service Incident Management.
The ideal candidate is a collaborative, solutions-oriented team player who is ready to take the next step in their career. You will help launch new applications, build robust technical support documentation, and tackle diverse application support challenges in a fast-paced, federally regulated environment. Your work will directly influence service delivery for citizens who depend on these mission systems every day.
Due to the sensitivity of supporting a federal agency, all applicants must be U.S. citizens and must hold an active DoD SECRET clearance. Interim adjudications are not eligible for this position.
As a Mid-Level Application Support Specialist at careerzynith, you will play a central role in supporting Contact Center applications, creating content aligned with government-approved processes, and preparing for new application rollouts — with a concentrated focus on Salesforce and Amazon Connect functionality. You will guide Tier 1 and Tier 2 incident response efforts and serve as a trusted escalation point for recurring issues. Your core responsibilities will include:
To excel in this role at careerzynith, you should bring a balance of technical proficiency, customer focus, and a continuous-improvement mindset. The following competencies are key to thriving on this team:
At careerzynith, we believe great careers are built through continuous learning, meaningful work, and genuine investment in our people. As a Mid-Level Application Support Specialist, you will have direct access to professional development resources, cross-functional projects, and mentorship from senior technical leaders. We support certifications, training reimbursement, and advancement pathways into senior support, technical lead, and architecture roles across our federal portfolio. Your growth trajectory at careerzynith is shaped by your ambition, performance, and curiosity — not by a rigid ladder.
careerzynith fosters a culture that values curiosity, collaboration, and accountability. Our team members are mission-driven professionals who care deeply about the impact of their work. We are proud to be an Equal Opportunity Employer, and we are committed to hiring and retaining a diverse, inclusive workforce. Decisions at careerzynith are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military or veteran status, physical or mental disability, or any other protected class. We work in a remote-friendly environment where outcomes matter more than where you sit — and where every voice contributes to our collective success.
careerzynith offers a comprehensive total rewards package designed to support the health, financial well-being, and professional growth of our team. Our benefits include:
Specific compensation will be commensurate with experience, education, and clearance level. We are committed to providing a benefits experience that helps our employees and their families thrive — both at work and at home.
If you are a U.S. citizen with an active DoD SECRET clearance, hands-on experience with Salesforce and/or Amazon Connect, and a passion for delivering outstanding customer support in a federal mission environment, careerzynith wants to hear from you. This is your opportunity to step into a role that values your technical skill, supports your professional growth, and gives you the chance to do meaningful work that matters.
Join careerzynith, and become part of a curated group of mission-driven professionals dedicated to keeping our nation safe and secure — while building the career you’ve been working toward. Apply today and bring your expertise to a team that’s redefining what federal application support looks like.