What You’ll Be Doing As A Part of Our Team
Review contract billing events for proper entry in SFDC against customer contract
Track any pending contractual issues, billing issues, or pending invoices and work with other departments to make the necessary corrections.
Manage and action daily review of the SFDC Case Management System
Assist with manually correcting invoices and credits as needed
Respond to a variety of account related questions quickly and accurately via phone and email.
Process new sales orders timely and accurately
Perform account audits and make adjustments when needed; pay close attention to detail
Accurately fulfill member requests to account changes in a timely manner. This includes license adjustments, module adjustments, location adds, cancellations, account restructures, invoice requests etc.
Adhere to all confidentiality and compliance regulations, including HIPAA.
What You Should Have to Qualify
Associate’s degree or equivalent combination of education and experience
5+ years relevant professional level work experience
Advanced MS Office skills required (Outlook, Excel, Word, etc.)
Ability to work in multiple accounting software systems such as Salesforce and Sage Intacct
Ability to identify process improvement opportunities and recommendations
Experience with Salesforce
Ability to work 8:30 AM - 5 PM PST
Ideally, You Would Also Have These
Experience reviewing contract terms and customer quotes preferred
Experience reconciling customer invoices to customer contracts preferred
5+ years of experience in a high volume, high intensity environment preferred
Culture is at our Core
Service: Create Raving Fans
Accountability: F Up; Own Up
Attitude: Possess True Grit
Personality: Be Minty
Work Ethic: Be Rock Solid
Community Outreach: Give Back
Health and Wellness: Live Better
Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
Ample Time Off for fun and rest
Work from nearly anywhere in the US
WFH supply budget
Time Off to make an impact through volunteering
Multiple Employee Resource Groups (ERGs)
Health, Dental, Vision, 401k, HSA, any many other benefits
Authenticity and Acceptance
At WebPT, we're dedicated to fair and competitive compensation based upon our industry peer benchmarks. While job postings offer a pay range as a general reference, the final offer depends on candidate qualifications and experience. Our aim is to provide equitable compensation that recognizes your unique skills and contributions. During interviews, we'll discuss your qualifications and expectations, striving for a competitive and fair offer. The initial hiring range for this position is: $19.04/hr - $21.00/hr.
#LI-MS1
#LI-Remote