Medicare Telesales Supervisor - Hawaii

Overview:Lead With Purpose - Make an Impact in Healthcare SalesTelesales Supervisor - Medicare Sales TeamLocation: The Hive, powered by BroadPath in Kapolei, HIReady to take your leadership skills to the next level? Join our growing team as a Telesales Supervisor based out of The Hive in Kapolei, HI - with a flexible hybrid schedule combining on-site and remote work. In this key role, you’ll lead a high-performing team of licensed sales agents who help consumers enroll in Medicare Advantage and Prescription Drug Plans. This is your chance to step into a rewarding leadership role in a fast-paced, compliance-driven environment — with competitive pay, a hybrid schedule, and the opportunity to shape success for others.Why This Leadership Role Stands OutLead with impact. Be a mentor, motivator, and strategic leader as you guide telesales agents through peak enrollment seasons and beyond.Drive performance. Monitor KPIs, coach in real time, and implement strategies to hit daily, weekly, and monthly sales goals.Stay connected. Take live consumer calls in the off-season to sharpen your skills and stay in tune with frontline challenges.Shape success. Help new hires thrive from the training room to the sales floor by partnering with trainers and participating in classroom activities.Compensation HighlightsCompetitive pay at $30.00 per hourFull-time position with performance-driven responsibilitiesEligible for medical and 401(k) benefits after a standard eligibility periodHybrid Work FlexibilityThis is a hybrid role based at our Kapolei, HI office. Onsite presence is required during key business periods including training, nesting, team events, and coaching sessions.Primary location: 949 Kamokila Blvd, Kapolei, HI 96707Must be able to reliably commute to the office on a regular (or as-needed) basisProgram ScheduleFull-time Training Schedule: Monday-Friday, 8:00 AM–4:30 PM PDTFirst 7 weeks are on-site with no time off.Location: 1338 Commerce Ave Suit 214, Longview WA 98632Must be flexible to work assigned production shifts between 9:00 AM–9:00 PM PDT after training. Responsibilities:What You’ll Do as a Telesales SupervisorSupport and enhance classroom training experiences by participating in mock calls and onboarding activitiesMotivate telesales agents to achieve sales goals while upholding compliance and quality standardsProvide daily guidance through one-on-one coaching, live feedback, and chat-based supportMonitor agent KPIs including call quality, attendance, handle time, and sales performanceMaintain team accountability and ensure service levels are consistently metEvaluate agent calls and provide coaching with clear performance documentationSupport off-season operations by handling inbound consumer calls to stay connected with the sales processAssist with seasonal recruiting by conducting interviews and helping identify future talentQualifications:Minimum Requirements1+ year of recent call center leadership experience, ideally in telesales1+ year of recent healthcare experience, preferably in Medicare AdvantageProven ability to coach agents to meet call center performance goalsStrong communication skills and proficiency with tools like Microsoft Windows and CRM systemsExperience managing multiple channels (phone, email, and chat)High school diploma or equivalentWillingness to work onsite during critical business periodsPreferredActive Health Producer License in Hawaii Diversity Statement:At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!Equal Employment Opportunity/Disability/VeteransIf you need accommodation due to a disability, please email us at . This information will be held in confidence and used only to determine an appropriate accommodation for the application processBroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Apply for the job now! Apply Now