Medical Receptionist VA (Athena EMR experience required)

Virtual Medical Receptionist / Medical Administrative Assistant Athena Health EMR experience is required and non-negotiable for this role. About the Role We are looking for experienced, professional, and highly organized Virtual Medical Receptionists / Medical Administrative Assistants to support a busy U.S.-based medical practice. This role is primarily focused on: • Handling inbound and outbound patient calls • Appointment scheduling and rescheduling • Patient intake coordination • Front desk administrative support The ideal candidate is confident on the phone, detail-oriented, able to multitask in a fast-paced environment, and experienced supporting U.S.-based healthcare practices remotely. Key Responsibilities Patient Calls & Communication • Handle high-volume inbound and outbound patient calls • Answer patient inquiries professionally • Follow up regarding appointments, intake forms, and scheduling needs • Maintain excellent patient experience and professionalism on every call Appointment Scheduling • Schedule, confirm, and reschedule patient appointments • Manage provider calendars efficiently • Coordinate patient flow and appointment availability • Send reminders and handle cancellations promptly Patient Intake & Administrative Support • Complete patient intake and onboarding tasks • Enter and update patient information accurately in Athena Health • Prepare and organize patient charts • Document patient interactions appropriately • Support general medical front desk workflows Requirements (Non-Negotiable) • Minimum 2+ years experience supporting a U.S.-based medical practice • Hands-on Athena Health EMR experience • Strong English communication and phone skills • Experience handling high call volumes • Strong multitasking and organizational skills • Comfortable working independently in a remote environment • Professional, reliable, and detail-oriented Preferred Qualifications • Medical Receptionist or Medical Virtual Assistant experience • Outpatient clinic experience • Patient intake and scheduling coordination background • Familiarity with medical terminology • Strong customer service experience Ideal Candidate Traits • Professional and confident phone presence • Patient-focused and friendly • Highly organized and dependable • Strong attention to detail • Able to multitask efficiently under pressure • Proactive and accountable