This is a remote position.
Medical Operator
Company:TeamFicient
Location:Remote
Employment Type:Full-Time
Salary Range:TBD
Work Schedule:
Time Range:Between 7 AM and 7 PM CST
Working Hours:9 hours per day (8 working hours + 1-hour break)
Days Off:TBD (2 days per week)
Why Join Us?
At Teamficient, our team spans multiple countries and regions, and we stay connected by operating within EST, CST, and PST time zones.
Work Without Borders:Collaborate daily with experts from around the world. You’ll gain international exposure and experience that goes far beyond your local market.
Built for Remote:Our setup isn't a "work from home" experiment; it’s a fully remote culture designed for autonomy, flexibility, and trust.
Diverse Perspectives:You’ll be part of a multicultural team where different backgrounds are our greatest strength.
Grow Globally:Expand your career on a global stage, learning how business works across different cultures and continents.
About the Role
We're looking for a proactive, detail-oriented Medical Operator to support patients by coordinating appointment scheduling and facilitating clear, accurate communication between patients and healthcare providers to ensure continuity of care. If you're calm under pressure, organized, and genuinely enjoy helping people navigate their healthcare needs, this role is for you.
Core Responsibilities
Appointment Scheduling
Schedule patient appointments according to clinical guidelines and patient needs
Manage daily provider calendars, including rescheduling appointments and notifying patients promptly of any changes
Patient Communication
Respond to patient inquiries regarding clinic services or direct concerns to the appropriate department
Relay patient messages and requests to providers accurately and in a timely manner
Follow up with patients and providers as needed to ensure resolution and continuity of care
Administrative Tasks
Set appointment follow-up reminders to support ongoing patient treatment and care coordination
Maintain accurate documentation within scheduling and EMR systems
Candidate Qualifications
Must-Haves
1+ years of customer service or call center experience, healthcare setting preferred
Excellent written and verbal communication skills in English
Experience using EHR/EMR systems and scheduling software, any platform is acceptable (examples include eClinicalWorks, Epic, Athenahealth, Kareo, or similar)
Experience using standard communication and collaboration tools such as Microsoft Teams, Outlook, or equivalent
Strong attention to detail with high data-entry accuracy
Good to Haves
Familiarity with eClinicalWorks (eCW) specifically
Familiarity with common medical terms and procedures
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