Manager, Patient Accounts Receivable and Collections job at Commonwealth Pain and Spine in KY

Manager, Patient AR & Collections Job – Remote, KY Why You’ll Love This Job Job title: Manager, Patient AR & Collections Reports To: VP, Revenue Cycle Management Location: Remote FLSA Classification: FTE Commonwealth Pain & Spine is a pain management network dedicated to improving the lives of our patients by treating their pain with the utmost respect and providing them with the most innovative, safe, responsible, and clinically proven pain relief possible. Our team of best-in-class physicians, administrators, and staff empathizes with the needs of our patients. We recognize that their pain is exhausting and debilitating and limits their quality of life. Relief from chronic pain is achievable in various degrees through our intelligent and multimodal team-based approach. Our entire team is committed to providing levels of patient satisfaction and overall clinical outcomes that far exceed the expectations of the medical community, referring physicians, and our customers. Benefits: Competitive compensation Comprehensive Health/Vision/Dental insurance options Great PTO plan PLUS Paid Holidays 401k and matching available Commonwealth Pain and Spine is an Equal Employment Opportunity Employer!! Job Summary: The Manager, Patient AR & Collections is responsible for optimizing patient financial performance, driving collections, reducing bad debt, and ensuring an exceptional patient financial experience within the AthenaOne model. This role leads patient AR, payment plans, pre-collection, and post-service collections, ensuring all workflows are executed within Athena and aligned to KPI-driven performance. Job Duties and Responsibilities Patient AR: Manage patient balance follow-up and self-pay accounts Oversee statement cycles and ensure timely patient outreach Reduce aged AR and eliminate stagnant balances Payment Plans: Develop and manage structured payment plan programs Monitor payment plan performance and default rates Ensure compliance with financial policies and regulations Pre-Collection: Drive point-of-service (POS) collections Ensure accurate patient estimates and financial transparency Collaborate with Patient Access to align financial clearance Post-Service Collections: Manage statement follow-up and patient communication Optimize early-out collections strategy Reduce reliance on external collections agencies Leadership Responsibilities: Lead patient AR and collections teams with clear accountability Enforce Athena worklist utilization Establish daily, weekly, and monthly reporting cadence Collaborate cross-functionally with front-end, AR, and finance teams KPI Ownership: Patient AR Days ≤ 30–35 Patient AR > 90 Days Patient Collection Rate ≥ target POS Collections increasing month-over-month Bad Debt Rate decreasing Worklist Completion ≥ 95% Payment Plan Default Rate Performance Expectations: Maximize patient collections and revenue realization Reduce bad debt and write-offs Improve patient financial experience Ensure operational discipline and scalability Qualifications 5+ years in Revenue Cycle Management or Patient Financial Services 2+ years in leadership role Experience with AthenaOne or similar system Strong knowledge of patient collections, payment plans, and financial workflows Success Profile: Within 90 days: Improved visibility into patient AR and increased POS collections Within 6 months: Reduction in bad debt and improved patient collection rates Education: High school diploma required Type: Full Time (Salaried) Job ID: 170275 Apply tot his job Apply To this Job