Job Description:
• Serve as the technical lead and product owner for the CRM and client portal products supporting core Group Purchasing Organization (GPO) operations.
• Accountable for the end-to-end technology delivery of solutions built on Salesforce Service Cloud and Experience Cloud, including API integrations.
• Ensure that products are delivered in alignment with business priorities, customer requirements, and security standards.
• Provide coaching and guidance to a cross-functional team.
• Collaborate with IT and business stakeholders to drive continuous improvement and product strategy.
• Develops and maintains product roadmaps that incorporate new features, technical debt reduction, and product end-of-life or retirement planning.
• Manage vendor contracts and service provider performance.
Requirements:
• Bachelor's degree in Computer Information Systems or another related field, or equivalent work experience
• 7+ years in Information Technology in progressive levels of responsibility, with 2+ years in a leadership or team lead capacity preferred
• Strong understanding of Salesforce Service Cloud and Experience Cloud, including platform architecture, declarative and programmatic development approaches, and Salesforce release management
• Experience managing API integrations between Salesforce and other enterprise cloud platforms
• Strong understanding of creating and maintaining technical backlogs and integrating architecture, new features, and technical debt improvements into a Product Roadmap
• Experience supporting GPO operations, pharmaceutical distribution, or healthcare-related business processes preferred
• Experience managing or supporting a client-facing portal built on Salesforce Experience Cloud preferred
• High-level understanding of several components of IT such as: Product Management, Technical Architecture, Business Analysis, Testing, or Operations and Support
• Some budgetary responsibility preferred
• Excellent written and verbal communication skills, including the ability to respond effectively under pressure.
• Preferred Certifications: Salesforce Certified Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Service Cloud Consultant, Salesforce Certified Experience Cloud Consultant, SAFe Product Owner / Product Manager (POPM), Certified Scrum Product Owner (CSPO) or equivalent.
Benefits:
• medical, dental, and vision care
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• training programs
• professional development resources
• mentorship programs
• employee resource groups
• volunteer activities