At arenaflex, we're revolutionizing the digital advertising landscape by delivering a supply chain of the future. As a Manager, Customer Success, CTV & Video, you'll play a pivotal role in driving growth and excellence for our premium publishers, empowering them to maximize their digital advertising revenue. If you're a seasoned customer success professional with a passion for programmatic advertising, we want to hear from you.
**About arenaflex**
arenaflex is a leading independent technology company that's maximizing customer value by delivering a digital advertising supply chain of the future. Our sell-side platform empowers the world's leading digital content creators across the open internet to control access to their inventory and increase monetization. With a focus on scalability, flexibility, and innovation, we're improving outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.
**Join Our Growing Team in NYC**
We're excited to welcome a Manager, Customer Success, CTV & Video to our growing team in New York City. Our current plan is to return to the office on a hybrid schedule, with 3 days a week spent in office and 2 days remote. As a member of our Strategic Accounts Development department, you'll be responsible for developing strategic partnerships with our premium publishers to grow their digital advertising business.
**Key Responsibilities**
As a Manager, Customer Success, CTV & Video, you'll have the following key responsibilities:
* Manage a portfolio of high-spend and high-potential supply partners by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks, and creating multi-quarter plans for achievement.
* Leverage your analytical skills and knowledge of the programmatic marketplace to influence advertising strategy and execution towards "programmatic-first."
* Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to arenaflex's customers.
* Develop an understanding of technical aspects of ad serving and SSP functionality.
* Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success.
* Generate business plans by collaborating with specialists, Engineers, and Product teams and defining business goals, key strategies, and success metrics.
**Essential Qualifications**
To succeed in this role, you'll need:
* At least 3+ years of prior applicable experience in a Customer Success role (ideally at an SSP, Tech Platform, or Publisher).
* Familiarity with Programmatic basics and relevant industry trends (expert-level knowledge not required).
* Knowledge and experience with working for or with CTV and Video publishers in the programmatic space.
* Knowledge in regards to RTB/PMP.
* Video experience within programmatic is a bonus.
* Knowledge of Header Bidding/Wrapper and various ad formats/ad serving platforms.
* Understanding of buying patterns in a programmatic environment.
* Knowledge of alternative integrations, such as oRTB, is a plus.
**Preferred Qualifications**
While not required, the following qualifications would be beneficial:
* Flexible, startup mindset with proven success in fast-paced, unstructured environments.
* Experience working with high-growth clients. Proven success building relationships with and influencing the perspective of decision makers.
* Extremely proactive and biased towards taking action.
* Creative, independent problem solver, with proven ability to reason through a large, ambiguous problem.
* Strong process management and analytical skills, making it easy to juggle multiple client needs and projects.
* Can quickly master nuances of a complex industry with many moving pieces and constant change.
* Interest in working against an assigned quota and driving sustainable growth.
* An engaged team player with strong interpersonal skills who knows how to have fun while achieving results.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* Base salary: $120,000-$135,000
* Annual bonus
* Comprehensive benefits package, including stock options, paternity/maternity leave, healthcare insurance, broadband reimbursement, and more!
* Hybrid work schedule, with 3 days in office and 2 days remote
* Kitchen loaded with healthy snacks and drinks, catered lunches, and more!
**Diversity and Inclusion**
arenaflex is proud to be an equal opportunity employer, promoting and celebrating diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
**How to Apply**
If you're a motivated and experienced customer success professional looking to drive growth and excellence in digital advertising, we want to hear from you. Apply now to join our growing team in NYC and be a part of arenaflex's mission to revolutionize the digital advertising landscape.
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