At arenaflex, we're committed to delivering exceptional member experiences that exceed expectations. As a Manager, Customer Care, you'll play a vital role in leading our customer care team to achieve this goal. If you're a seasoned leader with a passion for customer service, we want to hear from you.
**About arenaflex**
arenaflex is a leading healthcare organization dedicated to providing innovative solutions that improve the lives of our members. With a strong commitment to customer-centricity, we strive to create a culture that values empathy, understanding, and excellence in all aspects of our business. Our team is passionate about making a difference in the lives of our members, and we're looking for like-minded individuals to join us on this journey.
**Job Summary**
As a Manager, Customer Care, you'll be responsible for guiding our team leads and staff in addressing daily operational issues, ensuring that our members receive exceptional service and support. You'll work closely with our team leaders to develop effective people management strategies, participate in strategic planning, and lead or participate in departmental projects. Your expertise will help us drive process improvements, maintain positive relationships with internal and external customers, and achieve our performance objectives.
**Key Responsibilities**
* Ensure quantitative and qualitative objectives are used to meet performance objectives
* Manage staffing and scheduling functions to ensure optimal team performance
* Compile reports and departmental communications to keep stakeholders informed
* Participate in strategic planning and recommend action plans to drive business growth
* Interface with team leaders on effective people management strategies, including staffing, coaching, and mentoring
* Lead or participate in strategic departmental or company projects to drive innovation and improvement
* Recommend process improvements to enhance member experience and operational efficiency
* Maintain positive relationships with internal and external customers through effective communication and issue resolution
* Perform other job duties as requested by management
**Essential Qualifications**
* Bachelor's degree in a business-related field or equivalent years of experience
* Minimum of three (3) years of previous management or leadership experience
* Previous experience in an HMO environment or related industry is preferred
**Competencies, Knowledge, and Skills**
* Proficient in Microsoft Word, Excel, and PowerPoint
* Knowledge of Medicaid and the healthcare industry
* Familiarity with healthcare field and related regulations
* Strong management skills, including leadership, collaboration, and conflict resolution
* Proven leadership ability to build relationships, collaborate, and influence at all levels
* Ability to work in a fast-paced environment with attention to detail
* Strong decision-making and problem-solving skills
* Exceptional written and verbal communication skills
* Ability to work independently and within a team environment
* Effective active listening and critical thinking skills
* Display a customer service, member-focused orientation
**Licensure and Certification**
* None required
**Working Conditions**
* General office environment; may be required to sit or stand for extended periods of time
**Compensation and Benefits**
* Salary range: $79,800.00 - $127,600.00
* arenaflex offers a comprehensive total rewards package, including a substantial salary, benefits, and opportunities for growth and development
* We're committed to fostering an inclusive environment that welcomes and supports individuals of all backgrounds
**Competencies at arenaflex**
* Create an Inclusive Environment
* Cultivate Partnerships
* Develop Self and Others
* Drive Execution
* Influence Others
* Pursue Personal Excellence
* Understand the Business
**Why Join arenaflex?**
* Be part of a dynamic and innovative organization that's making a difference in the lives of our members
* Collaborate with a talented team of professionals who share your passion for customer service and excellence
* Enjoy a comprehensive total rewards package that includes a competitive salary, benefits, and opportunities for growth and development
* Contribute to a culture that values empathy, understanding, and excellence in all aspects of our business
**How to Apply**
If you're a motivated and experienced leader with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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