Looking for a Remote Maintenance Technician Dispatcher!
We're not looking for just anyone - around here, we move fast, communicate clearly, and make stuff happen. Sound like your kind of environment?
Are you:
Someone who takes ownership of your work and doesn't rest until the job is done right?
Naturally organized, with a system for everything and a drive to keep things running smoothly?
Someone who thrives under pressure-staying calm, focused, and solutions-oriented even when things get hectic?
Confident leading people, giving direct feedback, and holding others accountable?
Able to coach technicians, address performance issues, and ensure standards are met every day?
At GC Realty & Development, we believe in accountability, proactive problem-solving, and exceptional service. We're seeking a Maintenance Dispatcher who is also a strong people-leader - someone who thrives in a fast-paced environment and can drive technician performance while keeping operations running smoothly. If you're highly organized, tech-savvy, and results-driven, this could be your perfect fit.
What We Offer
Base Pay: Starting at $10 USD per hour, with up to 12% additional monthly compensation based on performance
Professional growth support: GC Realty allocates an annual budget to reimburse team members for approved professional development-such as training programs, certifications, or skill-building courses that enhance performance in the role.
Remote flexibility: Work from the comfort of your home while being part of a collaborative, high-performing team.
Strong company culture: We value ownership, transparency, and continuous improvement. You'll join a team that works hard, supports each other, and celebrates success together.
10 days of accrued PTO in the first year
6 US holidays plus your birthday off
Role Overview
As a Maintenance Dispatcher, your primary responsibility is to lead and manage a team of maintenance technicians. You will set daily expectations, provide coaching, hold technicians accountable to performance and documentation standards, and ensure they deliver high-quality work on time.
You will also coordinate daily maintenance operations-assigning work orders, prioritizing urgent requests, and serving as the central point of communication to keep technicians, residents, and internal teams aligned.
Key Responsibilities
Leadership & Accountability
Set daily expectations for technician start times, routes, documentation, and communication.
Provide real-time coaching and feedback to improve technician performance.
Address missed appointments, delays, incomplete notes/photos, or communication issues immediately.
Document performance concerns and partner with leadership when corrective action is needed.
Dispatching & Operations
Schedule and assign maintenance technicians based on skill set, location, and workload to ensure timely completion of all work orders.
Monitor technician progress, update job statuses, and communicate changes across teams in real time through AppFolio, Podio, and internal channels.
Communicate proactively with residents to confirm appointments, share updates, and manage expectations.
Review technician timecards, materials, and notes to verify accuracy before billing or closing work orders.
Track KPIs such as response time, completion rate, and scheduling accuracy to support continuous improvement efforts.
Collaborate with the maintenance team to adjust coverage, resolve scheduling conflicts, and identify process enhancements.
Required Qualifications
5+ years of experience in dispatching, scheduling, field service coordination, or maintenance operations.
Proven ability to manage and dispatch 3-5 technicians simultaneously while holding them accountable and minimizing downtime or overlap.
At least 3 years (5 preferred) of direct people management experience in a performance-driven role, including coaching, holding standards, and documenting corrective action.
Strong understanding of maintenance operations, repair timeframes, material/labor considerations, and technician skill alignment.
Advanced English communication skills, both written and verbal.
Reliable high-speed internet connection (50-100 Mbps download / 10-20 Mbps upload), dual-monitor setup, and functioning camera/microphone.
Preferred Qualifications
Familiarity with AppFolio, ServiceTitan, Podio, or other work order/field service management systems.
Experience coordinating high-volume work orders while balancing technician availability, resident needs, and operational priorities.
Prior experience in property management or facilities maintenance.
Demonstrated ability to identify operational bottlenecks and suggest or implement process improvements.
Strong analytical skills and comfort working with KPIs, performance dashboards, and productivity metrics.
Experience communicating with residents, clients, or customers in a service-oriented role.
Ready to Lead?
If you're a proactive leader who thrives in fast-paced environments and isn't afraid to hold a team accountable, we want to meet you. Apply today and show us why you'd be a strong fit for this role.
Any employment offer is contingent upon the successful completion of a criminal background check, and professional reference checks.